IT Help Desk _Quận Tân Bình

Top 3 reasons to join us

• Tech savvy working environment
• Attractive benefits
• Training and developing opportunities

Job description

• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems and be proactive when dealing with user issues
• Log all calls on the service desk system and maintain full documentation
• Respond to enquiries from clients and help them resolved any hardware or software problems
• Maintain a log of any software or hardware problems detected
• Support users in the use of Computer equipment by providing necessary training and advice
• Allocate more complex service issues to the relevant IT Support member
• Allocate more complex service issues to the relevant IT Support member

Your skills and experience

• University/College degree or equivalent, preferably in IT or Technical areas preferably in IT or Technical areas
• At least 1year experience in customer service experience in IT industry
• Troubleshoot and resolve problems skills
• Customer focus skill
• Capable to work in a team as well as individual
• Basic reading, writing in English

Why you'll love working here

See yourselves in a new light

In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership.

Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc.

Company's Benefits

• Financial support:
  • Probation with full salary
  • Lunch allowance
  • Wedding support
  • Family funeral support
  • 13th month salary + KPIs bonus
  • Performance rewards and awards
• Healthcare Insurance
• Events and activities:
  • Christmas
  • Year End party
  • Team Building
  • Family Day
  • Sport Day