Business Analyst (Product & Growth)

Top 3 reasons to join us

• Salary negotiable based on performance bonus ++
• Full insurances according to the Labor Law
• An ambitious and humane startup team

Job description

About TeenCare AI

TeenCare builds the intelligence that helps teens thrive and parents make better decisions.

We combine weekly 1:1 mentoring with AI-powered insights — turning real-life signals into clear, actionable guidance for families across Southeast Asia.

As we scale, we are looking for a Business Analyst to help turn data and user insights into product and growth improvements.

The Role

You will work across Product, Growth, and Operations to:

• understand user behavior
• identify problems
• propose solutions

This role sits close to product execution and offers a path toward Product Owner / Product Lead.

What You’ll Do

1. Analyze User Behavior & Performance

• Track and analyze key metrics across the funnel:
  • onboarding
  • engagement
  • retention
• Identify patterns, drop-offs, and opportunities

2. Turn Data into Insights

• Work with Product, CS, and Growth teams to understand user pain points
• Analyze customer feedback, complaints, and usage data
• Translate findings into clear, actionable insights

3. Support Product & Growth Decisions

• Propose hypotheses and improvements based on data
• Support prioritization of product initiatives
• Work with teams to measure impact of changes

4. Bridge Teams with Clarity

• Help structure problems and break them down logically
• Communicate insights clearly across teams
• Ensure decisions are backed by data and reasoning

Your skills and experience

What We’re Looking For

• 1–3 years experience in Business Analysis, Data, Product, or similar roles
• Strong analytical and structured thinking
• Comfortable working with data (Excel/Sheets, basic SQL is a plus)
• Curious about user behavior and product performance
• Clear communication and logical reasoning

Nice to Have

• Experience in startups or fast-paced environments
• Exposure to product or growth teams
• Interest in AI, education, or consumer products

Why you'll love working here

• Salary negotiable based on ability + performance bonus ++
• Work directly with Founders, CEO & Leadership Team.
• Transparent salary increase/level increase roadmap, based on data, Performance Review every 3 months.
• Enjoy full social insurance, health insurance policies, other benefits in accordance with the provisions of the Labor Law and the Company‘s benefits: 12 days of paid leave/year, work from home, 90 minutes of menstrual leave/month, etc.
• Promote Employee Well-being of each member: countless internal bonding activities such as weekly Happy Hour, quarterly TeamBuilding, Year End Party, constantly changing Pantry/Cafeteria menu, etc.
• Opportunity for breakthrough development: Opportunity to learn, cultivate and develop necessary skills with a clear training and development roadmap with a team of experienced Mentors/Buddies.
• Strong learning culture through a series of Onboarding New Builders activities. A series of attractive Monthly Learning, Sharing, Training, Mentoring, and Builder Forum series are waiting for you. In addition, TeenUp also helps each individual satisfy and maximize their self-study needs through Learning Hub on Base Square technology application.
• A young, enthusiastic, ambitious and humane startup team. All unite to create real value for children, families, schools and society.