Business Analyst (OMS, Ecommerce)

Top 3 reasons to join us

• Top 3 biggest Retailer in Vietnam
• Attractive compensation & benefit package
• Challenging projects with awesome co-workers

Job description

• Collaborate with stakeholders to gather and document business requirements.
• Communicate with users to clarify any unclear information about the business requirements.
• Analyze and translate business needs into technical specifications.
• Write business analysis documentation and checklists for the project, including BRD, FSD, URD, ISD, SRS, and more, in both Vietnamese and English.
• Identify opportunities for process improvements and system enhancements.
• Recommend innovative solutions to optimize business processes and operations.
• Study, propose new features (as well as improvements/ enhancements) for software.
• Assist in the implementation and integration of new IT systems and software.
• Assist users and work with development team or vendor to define requirements, suggest ideas, and provide solutions.
• Conduct system testing and validation to ensure functionality meets business requirements.
• Create user documentation and training materials.
• Provide training and support to end-users on new systems and processes.
• Be actively involved in the complete project lifecycle, from requirements analysis to final delivery.
• Serve as the liaison between IT and business units.

Facilitate effective communication and manage stakeholder expectations. Collaborate with stakeholders to gather and document business requirements.

Your skills and experience

Experience:

• Minimum of 2 years of experience as an IT Business Analyst in software development projects, preferably in the retail industry.
• Keen attention to detail and technical aspects when analyzing software modules is required.
• Experience with project management tools (e.g., Jira, Confluence) and SDLC is essential.
• Domain knowledge of the retail industry is a plus.
• Experience with ERP, WMS, and OMS systems is advantageous.
• Familiarity with omni-channel, multi-channel, O2O, and e-commerce concepts is beneficial.
• Analyzing and testing experience within the SDLC is preferred.
• Ability to work effectively with cross-functional teams and manage multiple projects simultaneously.
• Excellent communication, consulting, and negotiation skills with stakeholders.
• Strong analytical thinking and problem-solving abilities.
• Proficient in both verbal and written English.

Personal Requirements

• Belief that outstanding customer service is the key to success.
• Self-motivation
• Confidence to approach customers/corporates
• Conflict resolution, Honesty, and integrity
• Enjoys working with people.
• Positive attitude and outlook
• Takes responsibility for their own actions.
• Willingness to undertake personal and professional development.
• Willingness to attend corporate events outside of normal working hours.
• Willingness to take on board group Core Values.

Why you'll love working here

Central Retail VN is one of the top national retail group. We own Big C, Go!, Nguyen Kim, Lan Chi supermarkets and Hello Beauty, Supper Sport chain stores...Our revenues has surpassed $1B and we still invest more to expand our presentation across Vietnam. We respect every talent who join with us to boost up our online channels as a part of our vision.

• Attractive salary (you’ll love it)
• Phone & Meal allowances
• 15 annual leaves
• 24/24 Personal Accident insurance for yourself  & health insurance for yourself and your spouse & children. 
• Performance review 1 time/ year
• Open, transparent and trustworthy environment
• Challenging projects with awesome co-workers
• Personalize training plan and career development