Business Analyst (API/User Story/Blockchain)

Top 3 reasons to join us

• Yearly performance bonus (up to 3 months' salary)
• 100% salary during the probation period
• Bao Viet Insurance and annual health check-ups

Job description

We are looking for a sharp, systems‑minded Business Analyst (BA) to drive clarity, structure, and execution across the operational surfaces that keep our social platform scalable, safe, and revenue‑ready. Sitting at the intersection of product, operations, and technology, you will turn messy, fast‑evolving workflows into well‑specified capabilities that squads can build, launch, and iterate on.

You will work end‑to‑end across platform domains—content integrity, community lifecycle, identity & user operations, pricing & monetization, admin configuration, and reporting—to deliver the enablement surfaces that power both internal operations and user‑facing experiences at scale.

Responsibilities

• Surface and frame operational and product problems, defining clear, measurable outcomes.
• Translate business needs into concise, testable requirements and user stories with acceptance criteria.
• Model key workflows and data flows to align Product, Engineering, and Operations.
• Support delivery: groom backlog, clarify scope, align testing, and validate release readiness.
• Maintain a single source of truth for requirements and documentation, updated as changes ship.
• Track post‑launch impact and identify continuous‑improvement opportunities.

Your skills and experience

Must-Have Qualifications

• 2+ years as a Business Analyst in software product teams.
• Proven ability to turn complex operational workflows into build‑ready requirements.
• Strong skills in writing user stories, acceptance criteria, and process/data diagrams.
• Solid understanding of APIs and data flows; able to collaborate closely with engineers.
• Detail‑oriented documentation discipline and outcome‑driven mindset.

Nice-to-Have Qualifications

• Experience in social or community-driven platforms.
• Exposure to fintech / crypto / blockchain concepts and how they integrate with consumer web products.
• UI/UX comfort: can wireframe to accelerate design discussion.
• Experience in data-driven ops optimization (A/B tests, workflow analytics, operations KPIs).
• Knowledge of regulatory / compliance environments in digital platforms (content policy, KYC, data retention).

Why you'll love working here

• Competitive income: $850 - $1000
• Yearly performance bonus (up to 3 months' salary)
• 100% salary during the probation period
• Bao Viet Insurance and annual health check-ups
• Performance reviews conducted twice a year, with salary adjustments based on individual work results
• 18 fully paid leave days per year
• Company-provided equipment: Windows laptop, MacBook, or PC, depending on your job role
• Ample growth opportunities: Develop your skills through structured training, collaboration with top industry experts, and scholarship programs to enhance your knowledge
• Young, friendly, and inclusive work environment that respects diversity
• Modern, spacious, and well-equipped office
• Annual company trips, pizza parties, birthday gifts, coffee, and more!

RECRUITMENT PROCESS:

Thank you for your interest and desire to join us! Please submit your application by clicking the 'APPLY NOW' button below.

• We will respond to you within 1 week of receiving your application. If you do not receive a response after one week, it means your application may not be suitable for this position. (Sometimes we are unable to respond to each application due to the large number of applicants. We greatly appreciate your interest and support.)
• We will have a brief phone interview first (first round) and an online test (if applicable).
• If you pass the phone interview and the online test, we will have an in-person interview regarding expertise (second round)
• If you pass the second round, we will have an in-person interview regarding cultural fit (final round).If you pass the final round, you will undergo a 2-month probation before becoming a full member.
• If you're available to start work right away, it would be highly beneficial.