Application Support Engineer (SQL, MongoDB, English)

Job description

As a Application Support Specialist, you will be responsible for the following tasks:

• Responsible for being the first point of contact for business users to handle all production incidents and service requests.
• To ensure timely resolution of issues by escalating them to the management or development team when necessary 
• Monitor and troubleshoot system issues as they arise.
• Handle all production incidents and service requests 
• Escalate issues to management or development team for timely resolution 
• Write database scripts for data patches as per user requests 
• Analyze data feeds and perform error checking when needed 
• Conduct change activities, problem management, and major incident management 
• Create and maintain documentation to improve service levels 
• Be available for ad hoc off hours, weekend, and public holiday work during major incidents 
• Support for other countries (Thai, Philippines, Malaysia, Indonesia,...)

Your skills and experience

• Bachelor’s degree in computer science, Engineering, or a related field.
• Strong written and verbal English communication skills.
• At least 2 years of experience in production support or equivalent experience 
• At least 1- 2 years of experience in Financial/Insurance systems
• Familiarity with MYSQL, MongoDB debugging, and writing scripts
• Working knowledge of monitoring and support tools like JIRA, Confluence, and ServiceNow
• Thorough knowledge of ITIL methodology 
• Strong problem-solving skills.
• Attention to detail and ability to document incident & problem-solving processes clearly.

Why you'll love working here

• Attractive salary and benefits  
• Extensive leave up to 21 days per year
• Health insurance for employee + spouse & children  
• Professional and multi-culture working environment