Solutions Engineer (customer-facing)

Top 3 reasons to join us

• Attractive Salary and Benefits
• Amazing Clients
• Product driven company

Job description

We are seeking a Solutions Engineer to play a critical role in designing, educating and enabling our platform to meet the specific needs of our clients. By collaborating closely with product, engineering, sales, services, the Solutions Engineer uses their technical expertise to ensure that our solutions are robust, scalable, and aligned with customer requirements, ultimately helping clients maximize the value of their Orange Logic investment. 

Essential Functions:

• Solution Design & Architecture
  • Design and architect customized solutions that align with client objectives, ensuring they integrate seamlessly with existing systems.
  • Develop comprehensive technical documentation, including architecture diagrams, data flow diagrams and integration specifications.
  • Ensure solutions are scalable, maintainable, and meet the highest standards of performance and security.
• Technical Leadership & Support
  • Lead technical discussions and presentations with clients, providing clear and concise explanations of proposed solutions.
  • Provide technical expertise and support during the pre-sales and post-sales implementation process, including conducting demos, proof-of-concept projects, and assisting with technical questions in RFP’s.
  • Provide technical and development support for the SE team around complex workflows, integrations and setup for demos and POC’s.
  • Collaborate with sales teams to develop and present technical proposals that address client needs and showcase Orange Logic’s capabilities.
• Alliances
  • Provide technical assistance for partners to design & develop integrations, connectors and joint solutions leverage the strengths of both parties, ensuring compatibility and maximizing value for clients.
  • Stay informed about partner offerings and roadmaps, identifying opportunities for integration and innovation that can benefit Orange Logic and its clients.
• Continuous Improvement
  • Stay current with industry trends, emerging technologies, and best practices in digital asset management.
  • Continuously improve your knowledge and skills, seeking opportunities for professional development and certification.
  • Provide feedback to product and engineering teams on client needs and potential enhancements to Orange Logic’s platform.

Your skills and experience

The most successful candidates for this role will have: 

• Prior experience working in complex, cross-functional enterprise software implementations.
• Related product experience and technical background.
• Exceptional English verbal and written communication skills with the ability to interpret and convey highly technical software concepts in an easy-to-understand way.
• Ability to collaborate to develop a selling strategy that appeals to the client well.
• Excellent problem-solving skills with a solution-oriented sales approach.
• Proficient with G-Suite or related software.
• Technically curious and eager to understand how complex systems work.
• Open minded and willing to venture off the beaten track.

Working Conditions

• Work hours are 4 hours in the office and then 8:00 PM - 00:00 AM midnight (remotely) for customer-facing meetings, mostly in US and EU timezones.

Why you'll love working here

You would love to work and find those values with us:

• Flat structure and distributed decision making: We also allow each employee to directly weigh in on our priorities.
• Transparency: We value transparency, openness and accountability, whether it is with our customers or internally. 
• Meritocracy: Employee's recognition and advancement is based purely on their individual and collective achievements.
• Deep work: We do everything we can to let you focus deeply on your work.

As a full-time employee, you are eligible for our benefits program:

• Attractive salary package
• 100% Gross Salary in the probation period.
• 13th-month salary. 
• 18 days of annual leaves (cashback allowed if not used)
• 4 days for an oversea company trip.
• Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding voucher... ).
• Full social, healthy, and unemployment insurance.
• Premium healthcare insurance for you and coverage for 1 extra family member.
• Monthly team-building activities (Bowling, Go-Kart, Candle Handmade workshop....)  and special celebrations on Autumn Festival, Halloween, Christmas, Tet, …
• Monthly happy lunch and daily happy hours with free snacks, soft drinks, fruit, and coffee.
• Sports activities (PlayStation 5, Badminton, Football,...)