Senior to Lead Trust & Safety Analyst

Top 3 reasons to join us

• Fast-growing startup
• Product that is transforming the industry
• Dynamic team with great company culture

Job description

About The Opportunity

The Trust & Safety Team at Flodesk is part of our Engineering Team, based in our Da Nang office. Our job is to protecting our platform’s integrity and ensure that our users send high-quality, compliant email campaigns. 

As a Senior/ Lead Trust & Safety Analyst, You’ll be responsible for monitoring user behavior, identifying abusive patterns, and taking action to safeguard our sender reputation and deliverability. You will also work cross-functionally with Product, Member Experience, and Marketing Communication teams to guide users on best practices, shape internal policies, and support the continuous improvement of our Trust & Safety systems.

What you will do

• Develop a holistic strategy to monitor user activity, email delivery performance, and platform signals to proactively detect bad behaviors such as spam, phishing, or violating our Terms of Services.
• Manage the process of investigation, assessing risk levels, and applying appropriate enforcement actions (warnings, account holds, suspensions) on risky users. Develop automation rules to systematically detect and take actions on highly suspicious users.
• Analyze trends in user behavior, complaint rates, and deliverability metrics to surface emerging risks or abuse patterns. Provide insights and recommendations to product and engineering teams to improve abuse detection systems and product features.
• Define, refine, and maintain operational playbooks and escalation processes for Trust & Safety workflows.
• Collaborate with Member Experience and Communication teams to ensure good actors are educated on email best practices and compliance requirements (list hygiene, consent, content quality etc.).
• Maintain metrics and reports to measure the effectiveness of Trust & Safety actions and continuously improve the program.
• Lead and mentor junior analysts.

Your skills and experience

What you need to be successful

• Experience with data analysis and investigation — comfortable working with SQL, dashboards, and risk scoring models.
• Eagerness to develop deep domain expertise in email deliverability, sender reputation, anti-spam regulations, and broader email marketing best practices. Familiarity with abuse detection systems, spam trap monitoring, and feedback loops is a plus.
• Sharp critical thinking and sound judgment, with the ability to make balanced decisions that protect the platform while considering both business impact and user experience. 
• Exceptional written and verbal communication skills, with a focus on articulating risk assessments, clearly documenting investigations, and guiding users on compliance and best practices.
• An autonomous and self-starter mindset - proactive in identifying risks, inefficiencies, or areas for improvement and driving initiatives that strengthen the Trust & Safety framework. 
• Demonstrates strong leadership by setting the standard, taking initiative, and supporting the team through servant leadership. 

Why you'll love working here

We are a profitable, fast-growing startup with a product that is transforming the industry. We value creativity, hard work, human connection, diversity, and being a great place to work!

• Competitive Compensation: Enjoy an attractive salary with a 13th-month bonus.
• Stock Options: Share in our success with stock options for high contributions.
• Personal Development: Invest in yourself with our Personal Development Package, offering up to $1000/year for learning and growth.
• Premium Healthcare: Take care of yourself with comprehensive healthcare insurance.
• Flexible Work Hours: Embrace work-life balance with flexible working hours.
• Five-Day Workweek: Enjoy a standard workweek from Monday to Friday.
• Professional Equipment: Work efficiently with top-notch equipment, including a Macbook Pro or external screen in our modern office.
• Career Growth: Unlock opportunities for advanced career development, including overseas opportunities.

If you're passionate about making a difference and thriving in a dynamic, collaborative environment, we want to hear from you! Apply now and join us in shaping the future.