Cloud Platform Assistant Manager

Job description

As a Cloud Platform Assistant Manager , you will be responsible for the following tasks:

• Evaluate, respond to, and resolve service issues, design tools and automation to prevent problem recurrence;
• Assist all support teams and services with cloud (AZURE) questions, systems settings, problem resolution;
• Provide support to manage security-related settings of cloud (AZURE) environment;
• Work with Cloud COE, developers, security team and other project teams to create and maintain the cloud (AZURE) infrastructure;
• Participate to create and maintain automated monitoring and reporting of cloud (AZURE) infrastructure health, performance and cost control;
• Manage the monitoring, updating, optimization, redundancy, stability of cloud (AZURE) systems;
• Implement Infrastructure as Code to improve accuracy and efficiency of cloud (AZURE) operations;
• Participate in any cloud (AZURE) projects deemed necessary by the organization;
• Ensure the team follow the Standard Operating Procedure (SOP) in day-to-day operations;
• Lead the cloud (AZURE) operation team to provide day-to-day support of FWD Group & BU and 7x24 hours support for business systems and ensure the shared service provided meet defined SLA;
• Manage implementation of cloud program by coordinating all project management activities;
• Establishing strong relations and partnerships with major vendors and system integrators to work with them in maximizing FWD’s investment in new technology

Your skills and experience

Must have:

• More than 6 years of relevant experience which 2 years in leading team
• Advanced level in cloud (AZURE) services, preferable with knowledge in multiple AZURE services such as Compute, Storage, Containers, Serverless, Analytics, Database, Management & Governance;
• Experience and knowledge of containers, orchestration tools and container administration, e.g. AZURE AKS, Kubernetes, Infrastructure as code (Ansible/Terraform) and “Low-Code” development (Power Platform) etc
• Knowledge of Infrastructure as Code tools like Ansible, Terraform;
• Knowledge of Devops and “Low-Code/No-Code solution” like Power Automation/Power BI.
• Ability to participate in fast-paced DevOps and Engineering teams within Scrum agile processes;
• Solid experience in in regional hybrid environment, multi availability zones and multi landing zones environment
• Excellent verbal and written communication skills in English;
• Perseverance and rigor in the tasks to accomplish;
• Ability to respect his commitments, prioritize tasks and follow procedure;
• Oriented on teamwork, collaboration and knowledge sharing;
• Excellent problem solving skills;
• Autonomy

Degrees & Certifications:

• Degree holder in Computer Science Information Technology or equivalent
• ITIL foundation certification with relevant experience in this area

Nice to have:

• Project management skill is preferred.
• Holder of professional qualification(s) preferred, e.g. Azure certification is highly desirable;

Why you'll love working here

• Attractive salary and benefits  
• Extensive leave up to 21 days per year
• Health insurance for employee + spouse & children  
• Professional and multi-culture working environment