Junior Helpdesk Engineer

Top 3 reasons to join us

• Compelling Pay and Incentives
• Well-being & Work-life Balance
• Professional Development and Recognition

Job description

ABOUT US

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

ABOUT POSITION

Join our IT team as a Junior Service Desk Staff member and be at the heart of our technology operations. In this exciting entry-level role, you'll work closely with our experienced IT engineer, gaining hands-on experience and valuable skills. You'll manage IT assets, provide first-line support to end-users, and help ensure the smooth execution of company events. This position offers a fantastic opportunity to learn and grow within a supportive team environment while making a real impact on our IT operations. We are looking for individuals who are passionate about technology and eager to advance your career in IT

• Software and Hardware (Asset) Management
  • Oversee the full lifecycle of IT assets, including procurement, onboarding, management, usage analysis, renewal, and retirement of assets when they are no longer needed.
  • Ensure all processes are followed in accordance with IT policies and stakeholder requirements, including coordination with Finance, HR, Legal, and other departments.
• End-User Support (Level 1)
  • Serve as the first point of contact for end-user requests, responding promptly and resolving issues within your scope of knowledge.
  • Escalate more complex issues to higher-level support (Level 2, 3) as necessary, ensuring a smooth handoff and timely resolution.
• Guidelines Documentation
  • Develop and maintain clear, concise documentation for all tools under IT management.
  • Ensure guidelines are accessible and easy to understand for both employees and IT/Security staff, promoting proper usage and best practices.
• Company Event Support
  • Provide IT support for company events, both internal and external, held at the office or other venues.
  • Set up and manage IT equipment to ensure smooth execution of events, addressing any technical issues that may arise.

Your skills and experience

• Have experience in a Service Desk or technical support environment.
• Basic knowledge of IT hardware and software management.
• Experience in administrative roles for common cloud-driven technologies, including cloud-based applications (SaaS), project management tools, collaboration platforms, and productivity suites.
• Familiarity with working on Windows, macOS, or Linux-based distributions.
• Good at English in communication skills including oral and written.
• Strong communication skills and ability to work collaboratively with cross-functional teams.
• Problem-solving skills with a proactive approach to issue resolution.
• Willingness to learn and adapt in a dynamic work environment with open-minded, eager to learn and grow.

Why you'll love working here

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.