ServiceNow Integration Assistant Manager

Job description

As a ServiceNow Integration Assistant Manager, you will be responsible for the following tasks:

• Assist the manager to lead the team to provide the day to day support on the system
• Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.
• Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
• Develop clear and concise technical & process documentation.
• Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes, e.g. GenAI integration with MS OpenAI or NOW Assist in ITSM Pro.

Your skills and experience

Must have:

• Minimum 5 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
• 3-5 years’ experience with ServiceNOW administration, logic and workflow design.
• Experience in application development using Python and JavaScript is a must
• Demonstrating experience working with ServiceNow platform with the component such as ITSM pro, ITOM, IRM, BCM, ITAM, AppEngine
• Experience working in cloud environments like Azure and AWS and the integration with ServiceNOW platform.
• Experience in IT service management.
• Ability to analyze, troubleshoot and resolve complex software applications or integration related problems.
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
• Good command of English communication

Degrees & Certifications:

• ITIL V3/V4 Certification.
• Certified as ServiceNow – System Administrator (CSA)
• Certified as ServiceNow – Application Developer (CAD)
• Certified Implementation Specialist (CIS) – ITSM
• Micro certificate – Integration Hub fundamentals
• CIS – Discovery, CIS – Service Mapping, CIS – Software Asset Management, CIS – Hardware

Nice to have:

• Asset Management certificate will be a plus.

Why you'll love working here

• Attractive salary and benefits  
• Extensive leave up to 21 days per year
• Health insurance for employee + spouse & children  
• Professional and multi-culture working environment