Senior IT Application Support Officer

Job description

• Monitor operations and directly handle requests from departments and domains related to the use of the Core Insurance system and other assigned IT service systems.
• Coordinate with partners and related domains to resolve any errors that arise to ensure IT services meet the maximum requirements of all departments.
• Assist in testing, coordinating projects, and receiving handover of software products from the solution center and IT deployment projects.
• Review issued IT processes, manage and report on IT process compliance.
• Perform periodic (daily, monthly, annual) monitoring of SAP and non-SAP application systems.

Your skills and experience

• Bachelor's degree in Information Technology
• Minimum of 1 year of experience in supporting and operating systems and application software/Minimum of 2 years of experience in software development related work.
• Experience in providing software application support and level 1 user support.
• Preference for candidates with SAP system support experience.
• Insurance knowledge is an advantage.

Why you'll love working here

Being an Amazer at MBAL, you are offered:

• No working on the weekends (5 working days/week from Monday to Friday) and no overtime
• Competitive salary with annual review and performance bonus
• 100% official salary during the probation period
• MIC Premium Healthcare Insurance for each employee with his/her 03 dependents
• Provide Life Insurance & Cancer Insurance for the company's members
• Annual leave: 15 days/year
• Outstanding Wellness allowances
• Lunch/Mobile/Travel allowances 
• Sponsored training and self-development opportunities (English, PMP, CSM, ITIL...)
• Modern facilities for convenient working. 
• Specific benefits on the holidays of the Union (Company birthday, New Year's holidays, Mid-Autumn Festival, Vietnamese Family's Day - June 28, Vietnamese Children's Day - June 1, Women's Day - March 8 & October 20, …)
• Exciting company outings/events and team-building activities
• Supportive, international, dynamic working environment and talented, culturally diverse teams
• A large pantry full of snacks, drinks, and seasonal fresh fruit

To create the HAPPINESS together!