IT Helpdesk Engineer

Top 3 reasons to join us

• Cutting-edge technology in semiconductor design
• Competitive compensation and benefit package
• Young, dynamic, team-oriented working environment

Job description

Renesas Electronics Corporation () empowers a safer, smarter and more sustainable future where technology helps make our lives easier. A leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at . Follow us on , , , , and .

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

Responsibilities: 

'- Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner.
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
- Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
- Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
- Installing software base on user requests
- Completing other technical tasks assigned by IT Supervisor/Manager and the Management;
 

Your skills and experience

- On-site work
- Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
- Have experience working on any HelpDesk or similar systems
- Good knowledge in network, server, corporate web tool/application
- Good knowledge in Operation System: Windows 10/11, Redhat, Ubuntu
- Have knowledge about any Cloning system or mass deployment is a plus
- Have knowledge in MS Office 365, Microsoft 365, AD Azure is advantage
- Ability to write report and analyze it, is a plus.
- Good communication in English.(Toeic score over 500 is advantage)
- Bachelor of Computer Science, related technical field.

Why you'll love working here

Renesas Vietnam aims to provide our employees with comprehensive compensation and benefit plans, and a professional working environment. Some featured benefits are: - Competitive salary/bonus based on working performance. - Excellent training program. - Opportunity for promotion. - Fair assessment. - 24/24 hour insurance package including social and medical and unemployed insurance - Dynamic people. - Team-oriented environment. - Sport activities and Annual company trip