Technical Support Engineer

PAL TECH
Đã hết hạn
+2
20 Sông Thao, Tan Binh, Ho Chi Minh
Tại văn phòng

3 Lý do để gia nhập công ty

  • Very attractive salary package & performance bonus
  • 20 days annual leaves
  • Full legal package and 100% salary on probation

Mô tả công việc

PALTech is an IT company providing and developing software platforms that are scalable, superb quality and economical for varying business operational needs. We provide quality technical services for all kinds of organizations from small and medium-sized enterprises (SMEs) both locally and overseas. We are committed to deliver strategic and innovative solutions to add business value to our customers.

We are looking for a self-driven Technical Support Engineer to join our team. The candidate will provide technical troubleshooting assistance to a wide range of issues for our internal and external users.

Our ideal candidate is a person our users trust. They will rely on you to provide timely and accurate solutions to their technical problems. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the users’ satisfaction. You will be working in an environment with modern technologies (eg. Cloud, DevOps, Kubernetes) for your career advancement.     

The candidate also acts as a duty shift position to provide uninterrupted and responsive support to IT operations 24x7. 

Yêu cầu công việc

Skill requirements

  • Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
  • Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
  • Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
  • Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
  • Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus..
  • Strong interpersonal and communications skills, both oral and written.
  • Able to work in a dynamic and ever-changing industry.
  • A self-initiated and pro-active team player who can work with minimal supervision.
  • Entry level candidate with IT related degree/background is encouraged to apply.

Responsibilities

  • Provide Level-1 technical support which includes the area of desktops, servers, network, and applications.
  • Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
  • Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
  • Communicate with internal/external users via IT ticketing systems, instant messaging platform and email. Take ownership of customer issues reported and see problems through to resolution.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.
  • Conduct regular releases/patches/upgrades to company’s systems and applications.

This is a duty shift position where the candidate will work at different shift in rotational basis with team members.

Tại sao bạn sẽ yêu thích làm việc tại đây

Benefits:

  • Attractive compensation, regular assessments, and salary reviews;
  • Annual bonus and performance bonus;
  • 20 Annual leave per year;
  • 100% salary during probation period;
  • 100% full social insurance and premium health care insurance (MIC);
  • Unlimited access to a selection of food and beverages;
  • Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
  • Outing/team-building activities (company trip, quarterly company party, fruits day every week, dinner...)
  • Sports activities: badminton, football, bowling…;

Projects & team:

  • International working environment with friendly, young, dynamic team and creative;
  • Overseas training;
  • Flat structure, simple processes & transparency.

IT company providing and developing software platforms

Mô hình công ty
Thuê ngoài
Quy mô công ty
51-150 nhân viên
Quốc gia
Singapore
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT