IT Support Engineer (English), 800-1300$

Konbini
Đã hết hạn
+2
Nơ 2 Bán đảo Linh đàm, Hoàng Liệt, Hoang Mai, Ha Noi
Tại văn phòng

3 Lý do để gia nhập công ty

  • Build unique hardware automation products in Asia
  • International teams (Singapore, Malaysia, Vietnam)
  • Fast-moving start-up with experienced developers

Mô tả công việc

Konbini builds Smart IoT-powered Machines and Unmanned retail solutions for companies globally, from Singapore to Saudi Arabia to Switzerland, combining web-based backend solutions with IoT Smart machine applications, integrated with multiple

Job Description 

In this role, you will play a key role in ensuring customer success and happiness- You will ensure the solutions we build for Clients are working properly, walk them through setup and training, and gather any feedback or complaints.

You will act as the first line of defense for our developer team, to ensure they understand problems which occur and effectively resolve and deploy fixes.

You will help diagnose and troubleshoot technical issues, including account setup, applications, network and system issues

Job Scope includes:

  • Preparing user manuals and videos
  • On-boarding Clients + Guiding Clients through Product Setup
  • Remoting into Clients' machines/accounts to extract required log files for further investigation
  • Recording Customer complaints/issues and escalating where needed
  • Checking Server health
  • Develop and maintain a thorough understanding of the company's technologies, process and teams

Yêu cầu công việc

  • Work experience as a Technical Support Engineer, Technical Project Manager or Software Engineer
  • Experience in remote machine management tools like TeamViewer, Pulseway, AirDroid, or other similar tools
  • Experience in cloud-based solutions and Windows-based hardware.
  • As we build numerous custom solutions and products, you should be comfortable learning about different types of tech solutions.
  • Ability to understand business and customer requirements, prioritizing issues and escalating as required
  • Good analytical skills when reviewing data sets and customer logs.
  • Strong communication skills with ability to adapt to communicating with different parties such as clients, developers and infrastructure team members, across different time zones.
  • Resourceful, detail-oriented, with strong organizational skills.
  • Knowledge of the software development life cycle is an asset.
  • Previous experience working with development teams is an asset.
  • High level of English communication expertise

Tại sao bạn sẽ yêu thích làm việc tại đây

Benefits

  • 13th salary
  • Potential commission bonus
  • Social insurance
  • Be off work on Saturdays, Sundays and public holidays according to state regulations.
  • Review periodic salary increase
  • Team-building party held quarterly

Salary: from 800-1,300 USD

Address

  • Golden West Tower, No. 2 Le Van Thiem, Thanh Xuan District, Hanoi City, Vietnam.
  • Working time is from 9:00 to 18:00 from Monday to Friday

Automating the future with IOT-driven Smart Machines

Mô hình công ty
Sản phẩm
Quy mô công ty
1-50 nhân viên
Quốc gia
Singapore
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Thêm ngày nghỉ cho OT

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