Sr. Technical Support Engineer(On Shift)

Home Credit Vietnam
Đã hết hạn
+2
20 Nguyen Dang Giai, District 2, Ho Chi Minh
Tại văn phòng

3 Lý do để gia nhập công ty

  • Very attractive starting income
  • Insightful mentorship from Experts & C-level
  • Ownership on international projects

Mô tả công việc

•Diagnose and troubleshoot technical issues, including account setup, applications, network and system issues

•Ticket handling within SLA definition

•Perform 17x7 incident and problem management tasks on diverse systems but strictly according to documented procedures. 

Example:

   -Perform level 1 troubleshooting, and resolution

   -Escalate issues to appropriate level 2 team

   -Perform incident coordination from start to end with all parties

•Generate and provide regular reporting according to predefined schedules

•Handle hotline calls, tickets from users and redirect to proper teams if required

Shift requirement:
•Flexibility in relation to the rota, available to work from Monday to Sunday
•Up to the rota, but the work is around 8 hours per day and 5 days per week (day & night shifts)

Yêu cầu công việc

Education:

•Diploma/Bachelor’s Degree in IT or relevant fields (preferred)

Experience:

•At least 01 years experiencing in related fields

•Basic or intermediate knowledge and system administration skills on Linux and Windows ( certificate is a plus)

•Basic or intermediate understanding of network technologies and protocols

•Basic or intermediate understanding of protocols frequently used by applications (HTTP, HTTPS, FTP, SMTP, SSH, etc)

Skills:

•Basic English; good at writing (be able to communicated well via email with colleagues in Czech)

•Technically curious and having analytical skills

Tại sao bạn sẽ yêu thích làm việc tại đây

  • Latest financial technology applied
  • Various bonuses and awards for employees
  • Professional and transparent working environment.
  • Health, social and accidental insurance
  • 15 Annual Leaves
  • Team-building activities
  • Open sharing culture

Home Credit Vietnam

Xem công ty

Home Credit Vietnam Finance Company Limited

Mô hình công ty
Sản phẩm
Quy mô công ty
1000+ nhân viên
Quốc gia
Czechia
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT

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