Service Desk Manager

Wynne Systems Inc
Đã hết hạn
U23 Vietnam football match
180 Trường Sa, Phường 01, Binh Thanh, Ho Chi Minh
Tại văn phòng

3 Lý do để gia nhập công ty

  • We offer great pay and great benefits
  • Annual company trip even inviting your family
  • 13th month bonus

Mô tả công việc

  • Building and managing Service Desk Department. Up to 5 staff initially.
  • Administrative, responding to customers through ticketing system, answering telephone queries and directing to L1/L2 teams as required.
  • Manage current support activities; establish and communicate metrics; drive continuous improvement efforts; manage on/ off-boarding process of new hires in the Service Desk.
  • Assist with the identification of issues and development of departmental policies, processes, procedures and improvements.
  • Manage operational communications and incident/event resolution and escalations.
  • Assist with creation of run books and other related documentation as required.
  • Willingness and ability to respond to mobile notifications 24x7 as needed.
  • Interact with all departments in the resolution of customer issues, while improving working relationships with internal and external departments, customers and stakeholders.

Yêu cầu công việc

  • Strong written and verbal communication skills with the ability to effectively communicate in English.
  • Ability to organize, plan, execute and develop departmental policies.
  • Ability to effectively present information and respond to questions from groups of managers, users, customers, and the general public.
  • Ability to apply technology solutions to business problems.
  • Ability to build rapport is crucial and attention to detail is important.
  • Demonstrate initiative with or without direct authority.
  • Self-motivated time management.
  • Able to prioritize competing or conflicting requests.
  • Supports and maintains a positive attitude and vision with peers, associates, team members and management.
  • Previous experience in Service Desk or IT/software support preferred.
  • Support and maintain a positive attitude and vision with peers, associates, team members and management.

Tại sao bạn sẽ yêu thích làm việc tại đây

  • Salary: $1000-$1500.
  • Potential for occasional international travel.
  • 13 th  month bonus and annual/performance and project bonus opportunities.
  • PTI healthcare insurance extra
  • 12 days of annual leave per year, 15 days after 5 years.
  • Annual company trip and multiple teambuilding events yearly.
  • Good career advancement opportunities
  • International, English-speaking, dynamic and friendly working environment
  • Technological exposure
  • Coaching and training supported

Wynne Systems Inc

Xem công ty

Wynne Systems Inc.

Mô hình công ty
Sản phẩm
Quy mô công ty
1-50 nhân viên
Quốc gia
United States
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT

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Technical Project Manager

Tại văn phòng
Ho Chi Minh