Technical Support Leader (Remote, HTML/CSS/JavaScript)

Boost Commerce
Đã hết hạn
+2
Level 46, Bitexco Financial Tower, 2 Hai Trieu Street, Ben Nghe Ward, District 1, Ho Chi Minh
Remote , Other, Ha Noi
Làm từ xa

3 Lý do để gia nhập công ty

  • Work remotely from wherever you want
  • Year-end Bonus based on your performance
  • Macbook Pro laptop provided after probation period

Mô tả công việc

  • Lead, mentor and train Technical Support team, fostering a collaborative and high-performance work environment.
  • Coordinate work schedules, assignments, and workload distribution to ensure efficient and effective support coverage.
  • Oversee the resolution of complex technical issues related to technical, ensuring timely and accurate troubleshooting and problem-solving.
  • Act as an escalation point for challenging customer inquiries, providing expert-level assistance and guidance to resolve issues promptly.
  • Collaborate with cross-functional teams to identify, discuss improvements and resolve customer issues.
  • Continuously monitor customer feedback and support metrics to identify areas for improvement and implement proactive measures to enhance the overall customer experience.
  • Handle tickets to support customers.

Yêu cầu công việc

  • Strong Technical background in Computer Science, Software Engineering, or a related technical field preferred
  • At least 2+ years of technical support lead experience in a software product company.
  • Strong expertise in frontend technologies such as HTML, CSS, JavaScript.
  • Good English skills.
  • Good at problem-solving and debugging skills.
  • Good logical thinking.
  • Team management and performance management skills
  • Ability to communicate effectively with customers remotely or onsite, members and managers

Preferred Qualifications: 

  • Communicate fluently in English.
  • Have a track record in e-commerce.

Tại sao bạn sẽ yêu thích làm việc tại đây

  • 100% remote culture. Live and work from wherever you feel happiest.
  • Year-end Bonus based on your performance.
  • Offers allowance for any classes supporting the physical and mental health of employees, such as gyms, fitness, yoga, dancing, vocal, etc.
  • Day-off: 14 days/year and Vietnam holidays.
  • MacBook provided after probation.
  • Online Meet-ups: Weekly Happy Hour, Weekly Monday Funday, Internal Mini Games and Contests, Virtual Online Parties, etc.
  • Offline Meet-ups: All team Co-work, Monthly Meet-ups, Year-End Parties, etc.
  • Boost Company Trips.
  • Technical and general workshops in the company.
  • Free online learning and reimbursements for selected courses.
  • Bao Viet Premium Health Care Insurance (after 3 months in the role).
  • Annual health check-up at Premium Clinics.
  • Great chance to improve your expertise/skills and English communication via international exposure.
  • Get support and work with talented and friendly members.

Boost Commerce

Xem công ty

Leverage every e-Commerce business through technology innovation.

Mô hình công ty
Sản phẩm
Quy mô công ty
51-150 nhân viên
Quốc gia
Vietnam
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT

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