Product Specialist (Automation Testing)

Katalon
Đã hết hạn
+2
Viettel Complex Building, 285 Cach Mang Thang 8 Street, District 10, HCMC, District 10, Ho Chi Minh
Tại văn phòng

3 Lý do để gia nhập công ty

  • Attractive compensation package (up to 16 months)
  • 19 annual leave days + Hybrid working model
  • Premium healthcare package for you and loved ones

Mô tả công việc

As the Product Specialist in Automation testing, you will provide answers to Katalon customers’ technical issues and guide the users to be productive with the Katalon platform.
 

We are looking for candidates who have experience with Katalon Studio, are passionate about automation testing, and are comfortable assisting others in resolving problems. You will have the opportunity to collaborate with the engineering team to identify the problems and provide solutions to their inquiries. Your feedback will also help the product team to improve the products. This position will provide working experience on all types of automation projects across different domains to improve your technical skills.

Responsibilities

  • Handle requests from customers, provide appropriate solutions or alternatives within the time limits, and follow up to ensure resolution
  • Coordinate with the development and product team to understand customers’ issues and get them solved
  • Consult best practices and work-around if the current product does not meet customers’ requirements

Yêu cầu công việc

  • Minimum 2+ years of professional working experience as Test Automation Engineer
  • Excellent written and verbal communication
  • Capable of performing issue diagnoses remotely and capturing the information for the engineering team to follow up with resolutions
  • Customer Service, IT, or technical product support experience is an advantage
  • Familiar with CRM and helpdesk systems, such as Zendesk
  • Aptitude to learn and understand new and emerging technologies
  • Be patient, empathetic, and able to listen to customers for providing excellent service and support

Tại sao bạn sẽ yêu thích làm việc tại đây

We understand that in order to fulfill our vision, we need to have an exceptional team that’s always growing. The continuous development of our employees, whether it’s technical training, soft skills training, or mentoring, is integral to our success.

When you work at Katalon it’s more than simply building great products. Life here is pretty great too. And it’s no coincidence. We know our success depends on not only hiring the best people, but also nurturing and retaining them. There’s no shortage of opportunities to pursue what interests you. But don’t just take our word for it. Take a better look below!

PERKS AND BENEFITS YOU WILL ENJOY!

  • Building disruptive & scalable products that serve +100K enterprises worldwide
  • Being part of a dynamic, enthusiastic & talented team
  • Company allowance includes: Gasoline allowance, Job allowance (taxi, phone…) & Skills allowance (training, reimbursement for certification exams…)
  • Attractive bonus: Performance bonus 4 times/year, up to 120% gross month salary & 13th-month salary
  • 19 Annual leave days (including Christmas Day), flexible working & modern work equipment (Macbook Pro,...)
  • Premium healthcare package for you and your loved ones (PVI insurance)
  • Company trip every summer, annual year-end party, team building, etc
  • A-Class office with comfortable workspace, in-house entertainment facilities (board games, foosball, etc...), refreshments, and snacks.

A leading provider of a modern, comprehensive quality management platform.

Mô hình công ty
Sản phẩm
Quy mô công ty
301-500 nhân viên
Quốc gia
United States
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT