3 Lý do để gia nhập công ty
- Great international EU-US working environment
- Microsoft leading technology
- Work life balance, No OT
Mô tả công việc
The Operations Manager is a coordinating function in the IT service delivery and are responsible for the support processes and daily operations of our systems and services.
Responsibilities:
· Manage and organize the daily operations of systems and services under the departments responsibilities to ensure delivery of timely and effective IT services.
· Responsible for escalations and act as a point of escalation.
· Mitigate and co-ordinate resolution of day-to-day issues, risks and conflicts escalated by stakeholders.
· Establish policies and procedures for achieving operational objectives.
· Ensure operational procedures and practices are well defined, documented and consistently applied.
· Liaises amongst product teams, technology teams and third-party vendors to successfully coordinate activity across matrix functions and maintain a good customer experience.
· Drive a continual service improvement program based on a desire to deliver a world class service.
· Ensure compliance with all internal organization standards as a step towards sustained quality of service.
· Responsible for personnel and team development.
Yêu cầu công việc
Knowledge Requirement and Experience:
· Excellent knowledge in IT service operation.
· Good knowledge in Information security.
Educational Requirements:
· ITIL Foundations
· ITIL Service Operation
· CompTIA Security+ or equivalent.
Profile/Qualities:
· Excellent English skills (both verbal and written)
· Excellent analytical and problem-solving skills.
. Excellent interpersonal skills to interact with customers and team members.
· Excellent written and oral communication skills.
Tại sao bạn sẽ yêu thích làm việc tại đây
You will be:
- Living on the edge of Microsoft technology and ready to invest the next couple of years in becoming a master in programming
- Creative thinking for developing technical solutions.
- Working in a well-recognized company of European culture and office, characterized by strong team spirit, high degrees of openness, friendliness and innovation.
Being an Episerver's member, you are going to be offered:
- A free “Hacking day” per month for self-studying and researching any IT-related subjects;
- 5 working days /week with flexible working time and no overtime;
- Annual luxury Kick-off vacation;
- International, professional, creative working environment and talented teams
- Onsite opportunities in Europe and US;
- Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
- Powerful workstation: iCore7-6700, 16 GB RAM, 250 GB SSD and 2 x 25’’ QHD 2560x1440 screens;
- 100% official salary during the probation period, 13 th month salary, annual salary raise;
- Up to 03 extra paid-leave days per year
- Social, Health and Unemployed Insurance and PIT are based on 100% NET salary and fully paid by Company;
- Extra bonus at $ 50 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
- Phone and petrol allowance at $ 20 per month;
- Lunch allowance at $10 per month;
- Baby allowance for a child under 03 years old is $ 10 per month;
- AON Premium Healthcare Insurance package;
- Daily various foods, drink, and seasonal fresh fruits;
Optimizely (formerly Episerver)
Episerver has rebranded to Optimizely