Managed Services Engineer

Optimizely (formerly Episerver)
Đã hết hạn
Company trip - Hồ Tràm tháng 6/2022
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165 Thái Hà, Dong Da, Ha Noi
Tại văn phòng

3 Lý do để gia nhập công ty

  • Great international EU-US working environment
  • Microsoft leading technology
  • Work life balance, No OT

Mô tả công việc

  • Primary point of contact for Managed Services site(s) support
  • Monitor, triage, document, fix, and escalate all Managed Services support incidents
  • Build strong and effective working relationships with Service Management team and Engineering
  • Work to develop proficient understanding of all critical Episerver applications and services
  • Proven ability to lead and facilitate conference calls to address site incidents
  • Effectively prioritize site incidents based on service and customer impact
  • Ticket queue management
  • Customer engaging relationship development and problem solving
  • Process focused; provides input to help improve/build processes
  • Flexibility to work any shift and to be on call outside of standard business hours.
  • Work scheduled shift during weekends

Yêu cầu công việc

  • Experience with networking infrastructure components, for example, load balancers and firewalls.
  • Working knowledge of change and problem management methodologies
  • Strong written and verbal communications skills (English); ability to communicate with audiences of all levels
  • Fast learner with good troubleshooting and analytical skills, and the ability to quickly solve complicated systems and application issues
  • Able to work independently with minimal supervision and stay focused on delivering results
  • Must possess a sense of urgency and passion for customer service
  • A good team player
Experience with the following skills and environments is a plus:
  • NOC or Operations environment
  • Supporting web based applications
  • Systems Administration experience with Windows Server, SQL Server, or IIS
  • Cloud experience such as Azure and/or Amazon AWS
  • Managed Hosting
  • Application and Data Security
  • Virtualization Software and Services

Tại sao bạn sẽ yêu thích làm việc tại đây

You will be:

  • Living on the edge of Microsoft technology and ready to invest the next couple of years in becoming a master in programming
  • Creative thinking for developing technical solutions.
  • Working in a well-recognized company of European culture and office, characterized by strong team spirit, high degrees of openness, friendliness and innovation.
What will you get?

Being an Episerver's member, you are going to be offered:
  • A free “Hacking day” per month for self-studying and researching what-ever- you-want
  • 5 working days /week with flexible working time and no overtime;
  • Annual luxury Kick-off vacation;
  • International, professional, creative working environment and talented teams
  • Onsite opportunities in Europe and US;
  • Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
  • Powerful workstation: iCore7-6700, 16 GB RAM, 250 GB SSD and 2 x 25’’ QHD 2560x1440 screens;
  • 100% official salary during the probation period, 13 th month salary, annual salary raise;
  • Up to 03 extra paid-leave days per year
  • Social, Health and Unemployed Insurance and PIT are based on 100% NET salary and fully paid by Company;
  • Extra bonus at $ 50 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
  • Phone and gas allowance at $ 20 per month;
  • Baby allowance for a child under 03 years old is $ 10 per month;
  • AON Premium Healthcare Insurance package;
  • Daily various foods, drink, and seasonal fresh fruits;
And many other benefits, let's join us to discover!

Optimizely (formerly Episerver)

Xem công ty

Episerver has rebranded to Optimizely

Mô hình công ty
Sản phẩm
Quy mô công ty
151-300 nhân viên
Quốc gia
United States
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT