Juniper Partner Support Engineer

SCC Vietnam
Đã hết hạn
+1
1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh
Tại văn phòng

3 Lý do để gia nhập công ty

  • Competitive Remuneration
  • Annual Bonus and 13th Salary
  • 18 Annual Leave

Mô tả công việc

Main duties of job:

  • Primarily concerned with technical support of Juniper products; other vendors will be introduced which may be required to be included in the role description
  • Provide technical assistance for incoming support queries related to networks, systems, software, and hardware.
  • Respond to queries on-line or by email and occasionally by phone
  •  Ask pertinent questions to determine the nature of a problem
  • Guide customers through a problem-solving process.
  • Communicate effectively, clearly and respectfully
  • Install, modify, and repair systems and configurations 
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with customers to ensure issues have been resolved. 
  • Provide support to Field Engineers for remote operations
  • Technically validate solution designs
  • Technically validate / build Bills of Materials 
  • Update corporate systems diligently
  • Prioritize workload based upon given criteria
  • Various working patterns available to cover 24/7 shift patterns

Yêu cầu công việc

Skills, Knowledge & Experience:

  • Have at least 3 years’ experience in a technical role either in a similar position or as a field engineer.
  • The Partner Support Analyst/Engineer will be literate, numerate, a good communicator, a logical and detailed thinker and have a large helping of common sense. 
  • The ability to continue to work efficiently and accurately when the pressure is on without making mistakes or allowing corners to be cut is essential to the Nuvias Support operation running smoothly, efficiently and delivering the service our customers deserve and expect.
  • Partner Support Analyst candidates will be of graduate standard in an ICT related subject.
  • Partner Support Analysts will be certified on Juniper products to a JNCIS standard or higher and preferably have practical experience of one or more of the other key technologies: Riverbed, Cisco, Watchguard, Fortinet, Kaspersky.
  • The role is primarily an English speaking one; candidates with fluency in other European languages and/or Chinese will be at an advantage.

Tại sao bạn sẽ yêu thích làm việc tại đây

We create a environment where you can be best of yourself, grow with us and together we make it work.

SCC Vietnam

Xem công ty

SCC Vietnam

Mô hình công ty
Thuê ngoài
Quy mô công ty
151-300 nhân viên
Quốc gia
United Kingdom
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT

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