Đã hết hạn
Mô tả công việc
Purpose of Position
- To support WVV in establishing standards and strategic direction for the Information Technology (IT) system of the organization in line with the WV Partnership Standards.
- To maintain the effective functioning of the IT system that facilitates WVV’s development activities.
- To assist the IT Manager in coordinating IT- related work and handling routine IT related issues in all the offices and projects.
- To provide the Management of WVV with Information/Communication Technology related recommendations and suggestion supporting the organisation’s strategic objectives.
Key Responsibilities
1. Service desk
- First point of contact and day-to-day technical support to end users, including access service.
- Responds to Level 2 support (Global Center IT)
- Identify and recommend solutions for trouble issues which affect multiple clients.
2. Technical support
- Diagnose and resolve client workstation and mobile device issues.
- Participate in deployment of new or upgrade information technology and infrastructure projects
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
3. Security
- Adhere to the integrity of controls, regulations and guidelines.
- Review operation processes to ensure consistent approval and compliance.
- Make recommendations and changes as appropriate.
4. Inventory Management
- Maintain IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
5. Service level management
- Collaborate in the development of service-level objectives and takes steps to meet or exceed targets.
- Monitor service-level objectives to ensure that requirements are met or exceeded.
- Follow up in a timely manner to ensure customer satisfaction.
6. Training
- Identifies customer training needs based on common problems.
7. Documentation
- Develop and deliver documentation to ensure appropriate end-user support (eg. Video clips, E-learning...).
8. Coaching/Mentoring
- Mentor less experienced staff in IT areas of expertise.
Yêu cầu công việc
Knowledge & Skill
- Bachelor’s Degree in Computer Science, Information Systems, or other related field or equivalent qualification background.
- Written and verbal communication in English.
- Good interpersonal and communication skills.
- Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.
- Ability to write up policies and guidelines
- Coordination skills.
- Commitment to working with and learning the poor and marginalized people, especially children.
- Willingness to support the philosophy, purpose and of WV in its work with the poor in Vietnam.
Experience
- At least 3 years of relevant technical and business work experience.
- In-depth experience in Windows; Microsoft products; Cloud-computing, Internet and Administering multi- serve multi- protocol (TCP/ IP & IPX); Windows NT local area network.
- Work experience in a big international development organization.
World Vision International in Vietnam
Xem công ty
World Vision is a Christian relief, development and advocacy organization working
Mô hình công ty
Sản phẩm
Quy mô công ty
1-50
nhân viên
Quốc gia
Vietnam
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT
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