IT Support/ IT Officer (English)

World Vision International in Vietnam
Đã hết hạn
+1
444 Hoang Hoa Tham, Tay Ho, Ha Noi
Linh hoạt

Mô tả công việc

Purpose of Position

  • To support WVV in establishing standards and strategic direction for the Information Technology (IT) system of the organization in line with the WV Partnership Standards. 
  • To maintain the effective functioning of the IT system that facilitates WVV’s development activities.
  • To assist the IT Manager in coordinating IT- related work and handling routine IT related issues in all the offices and projects.
  • To provide the Management of WVV with Information/Communication Technology related recommendations and suggestion supporting the organisation’s strategic objectives.

Key Responsibilities
1.    Service desk

  • First point of contact and day-to-day technical support to end users, including access service.
  • Responds to Level 2 support (Global Center IT) 
  • Identify and recommend solutions for trouble issues which affect multiple clients.

2.    Technical support

  • Diagnose and resolve client workstation and mobile device issues.
  • Participate in deployment of new or upgrade information technology and infrastructure projects
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

3.    Security

  • Adhere to the integrity of controls, regulations and guidelines.
  • Review operation processes to ensure consistent approval and compliance.
  • Make recommendations and changes as appropriate.

4.    Inventory Management

  • Maintain IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

5.    Service level management

  • Collaborate in the development of service-level objectives and takes steps to meet or exceed targets. 
  • Monitor service-level objectives to ensure that requirements are met or exceeded. 
  • Follow up in a timely manner to ensure customer satisfaction.

6.    Training

  • Identifies customer training needs based on common problems.

7.    Documentation

  • Develop and deliver documentation to ensure appropriate end-user support (eg. Video clips, E-learning...).

8.    Coaching/Mentoring

  • Mentor less experienced staff in IT areas of expertise.

Yêu cầu công việc

Knowledge & Skill

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field or equivalent qualification background. 
  • Written and verbal communication in English.
  • Good interpersonal and communication skills. 
  • Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.
  • Ability to write up policies and guidelines
  • Coordination skills.
  • Commitment to working with and learning the poor and marginalized people, especially children. 
  • Willingness to support the philosophy, purpose and of WV in its work with the poor in Vietnam.

Experience

  • At least 3 years of relevant technical and business work experience.
  • In-depth experience in Windows; Microsoft products; Cloud-computing, Internet and Administering multi- serve multi- protocol (TCP/ IP & IPX); Windows NT local area network.
  • Work experience in a big international development organization.

World Vision International in Vietnam

Xem công ty

World Vision is a Christian relief, development and advocacy organization working

Mô hình công ty
Sản phẩm
Quy mô công ty
1-50 nhân viên
Quốc gia
Vietnam
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT

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