Đã hết hạn
Mô tả công việc
* Role purpose:
- Provide level 1 support for all IT matters in HN city office.
- Manage and dupport local IT resource including but not limited to computers, networks, telecom systems, printer & peripherals, door entrance,...
- Perform maintenance and administration tasks by assigned by the IT Operation team leader
- Joined in IT projects and other duties as assigned by IT Operation Teamleader/ CIO.
1. IT Support:
- Provide level 1 support for all IT matters
- Coach and guide end users for the correct and effective use of the Company's IT resources (hardware and software)
- Log support requests using IT Service Management system and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department's service level agreement
- Establish and maintain IT inventory for all IT resources including hardware, software and peripherals
- Create support documents, user guides and maintain an IT support knowledge base
- Monitor the IT room to ensure physical environment is under the proper condition, all hardware equipment as well as the local system is up and running in the proper condition
- Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
- Perform diagnostic test and/or manage to modify or repair desktop hardware, printer, data projectot and other peripherals
- To apply OS and application software patches and upgrades on a regular basis under IT Administration guidance and request
- Undertake periodic preventative maintenance/cleaning of IT resources
- Manage data backup jobs and data recovery and backup TAPEs movement (sending to/getting from offsite storage)
Yêu cầu công việc
- Education: University graduate majoring in IT
- Other Required License, Professional Qualifications and Certifications
- Strong knowledge in computer, networking, Window server system & security standard
- Good skill in MS office (Excel, Word, Outlook, Visio,...)
- Be highly responsible with confidential matters/reports/data
- Mindset of IT Helpdesk service, customer oriented
- Strong motivation for getting customer sastisfactions
- Desirable Criteria: Holder of any of the following certifications is an advantage: CCNA, MCSA, MCITP, LPI,...
- Years of Related Work Experiences: more than 2 years of industry experience
- Language: Good in English communication (good in verbal & email writing is advantages.)
Tại sao bạn sẽ yêu thích làm việc tại đây
- Very attractive salaries that commensurate with work experience.
- Professional work environment & career advancement opportunities.
VCLI
Xem công ty
Vietcombank – Cardif Life Insurance (VCLI)
Mô hình công ty
Sản phẩm
Quy mô công ty
51-150
nhân viên
Quốc gia
Vietnam
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT
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