3 Lý do để gia nhập công ty
- Môi trường làm việc năng động, chuyên nguyêpj
- Lương tháng thứ 13
- Team building hằng năm.
Mô tả công việc
This position assists customer’s staff with technical support of servers/desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding server/desktop support, printers, smartphone, and LAN cable drops
- To provide infrastructure administration functions
- Troubleshooting and resolving software issues; reimaging computers/hard drives backing up and restoring settings and associated systems administration activities
- Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
- Works with procurement staff to purchase hardware and software.
- Manage the inventory of IT assessment.
- This position requires the ability to work in a project-based environment requiring
- flexibility and teamwork. Performs other duties as assigned.
Address:
Work onsite Ho Chi Minh/ Ha Noi.
Yêu cầu công việc
Technical Requirements
- Excellent skills in user IT infrastructure – Servers, Routers, Firewalls, Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows operating systems and business productivity applications
- Administration experience of MS Active Directory users & groups, policies and management concepts, VMWare ESXi, Microsoft Exchange.
- Good knowledge on TCP/IP network administration
- Experience supported on multiples smartphone operating systems . i.e. IOS, Android.
Soft Skills
- Good written and verbal communication skills in English
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Customer service skills
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- Must be detail oriented and self-motivating
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
Years of Experience
- At least 2-3 years of experience in the field or in a related area required
Tại sao bạn sẽ yêu thích làm việc tại đây
- Dynamic, professional working environment
- Attend training courses to foster skills and knowledge.
- Working in a dynamic and professional environment.
- Fully participating in the regimes of social insurance, health insurance and unemployment insurance under the provisions of the state.
- Bonus holidays, New Year according to state regulations
- 13th month salary
- Team building every year.
Thakral One Vietnam
Công Ty TNHH THAKRAL ONE