IT Helpdesk/ Support - South

The Al Fresco's Group
Đã hết hạn
8/58 Dinh Tien Hoang, District 1, Ho Chi Minh
Tại văn phòng

3 Lý do để gia nhập công ty

  • 100% salary on probation time.
  • Tet Bonus
  • Attractive salary

Mô tả công việc

Oversee all aspects of AFG’s IT solutions, including South Office systems, POS & restaurant computers (both online and on-site where required). Provide monthly report on issues, fixes and enhancements.

  • Work as Level-1 IT service.
  • Serve as the “in-house” expert on IT set up, installation, issue troubleshooting and ongoing maintenance of IT hardware and software (Microsoft Windows, Office, NAV/POS, TS24, etc.)
  • Ensure PCs, laptops, POS, tablets, servers, LAN/WAN, WiFi, phone/Internet lines, printers, cameras/TVs/conference room systems, network cables, email, outlet databases, antivirus software, etc. are functioning to support users and business needs.
  • Implement all measures to ensure systems are fast, secured and reliable: such as Daily Checklist & periodically maintenance is carried out.
  • Ensure databases/file backups are completed properly for all systems.
  • Work as a backup IT Support for the North/Middle.

Liaise with our 3rd party contractors for maintenance of our HO/restaurant systems.

  • Ensure effective relationships and communication with 3 rd party contractors are maintained to ensure AFG business needs are met in a timely manner.
  • Move IT equipment to 3 rd party for maintenance/repair when needed.

IT Improvements:

  • Propose, seek approval & implement best practices on infrastructure, database & security.
  • Develop and implement training/FAQs on using basic IT systems.

Monitoring and Reporting:

  • Monitor and report on ongoing issues with the IT/POS and recommendations for improvement, changes or modifications that would be beneficial for all aspects of the AFG IT program.
  • Manage and monitor the workflow/data transfer of the NAV/POS (and LAN/WAN) in consultation with the relevant operational staff/3 rd party where needed.

Documentation:

  • Ensure that all issues, concerns, problems and outcomes related to the IT/POS system are well documented and reported to IT Manager.
  • Keep record for basic software licenses and IT equipment for South.

Yêu cầu công việc

  • University/College/Technical degree in IT or equivalence. Prefer candidate with training/certificates on network such as Microsoft-MCSA, Cisco-CCNA, database management, security.
  • 1+ years’ experience on IT infrastructure and end user support role, preferably in hospitality/retail.
  • Good customer service skills and team spirit.
  • Be enthusiastic, hardworking, careful and able to work under pressure.
  • Male, Vietnamese only.

Tại sao bạn sẽ yêu thích làm việc tại đây

  • Working time: 8hrs/ day – 6 days/ week
  • Great and friendly working environment.
  • Allowances: Petrol, phone, meal.
  • Free of Charge restaurant  monthly allowance.
  • 100% salary during probation
  • Tet Bonus
  • Social insurance based on Vietnamese Labor Law.
  • Accident insurance 24/24.
  • 12 days Annual Leave/year, 14 days after 3 years ……
  • Benefits: Birthday, Staff party, sport activities, Chirstmas party, Chirstmas gift …

The Al Fresco's Group

Xem công ty

The Al Fresco’s Group

Mô hình công ty
Sản phẩm
Quy mô công ty
1000+ nhân viên
Quốc gia
Vietnam
Thời gian làm việc
Thứ 2 - Thứ 7
Làm việc ngoài giờ
Không có OT

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