IT helpdesk/Admin

The Fruit Republic
Đã hết hạn
86 Cao Triều Phá, District 7, Ho Chi Minh
Tại văn phòng

Mô tả công việc

To facilitate the growth of our company we are looking for an experienced and professional IT helpdeskr based in Ho Chi Minh City.

Duties and responsibilities

1.1 Network and system administration:

  • Manage the implementation, installation and operation of information functional system such as: DC, File Server, NAS, LAN, WAN, VPN, Firewall, Email and Backup
  • Check performance of network and fix relevant problems ;
  • Manage Timekeeper machines system and scanning machines;
  • Implement and monitor database and file backup;
  • Set up network services on demands;
  • Maintain daily performance of information system;

1.2 Help Desk:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
  • User support, train computer users.
  • Install, modify and repair computer hardware and software;
  • Run diagnostic programs to resolve problems.
  • Troubleshoot internal application problems as they arise.
  • Monitoring and maintaining computer systems.
  • Assist in the planning and implementation of maintenance programs to support internal applications and their underlying Operating Systems.
  • Ensure operational support meets or exceeds established service level agreements.
  • Manage end-user expectations when service level agreements are not met.
  • Other works as directed by the IT Manager.

1.3 IT Asset Management: Keep inventory of hardware and software.

Yêu cầu công việc

Minimum Educational Requirement: BSc degree in IT

Language:Can communicate in English

Experience:

  • A minimum of 3 years experiences in an enterprise IT Administrator role; 1-2 years experiences in a Level 1 IT support role;
  • Strong experience with Microsoft Windows Server 2008, 2012, 2016;
  • Strong experience with Active Directory;
  • Strong experience with UTM Firewall;
  • Strong experience with MS Office;
  • Proven desktop support with a basic understanding of network and telephony;
  • Experience with Google Apps desirable;
  • Experience troubleshooting level 1/1.5 issues (windows, granting users access, connect to website/ Wi-fi);
  • Sound knowledge of IT infrastructure technologies including servers, desktops, networks, operating systems, platforms and configurations;
  • Ability to perform on-call duties out of working hour when it's required;
  • Effective time management skills;
  • Excellent oral and written communication skills;
  • Strong customer service oriented;
  • Certifications in Microsoft and CISCO is plus.

Special Skills Required:

  • A minimum of 3 years experiences in an enterprise IT Administrator role; 1-2 years experiences in a Level 1 IT support role;
  • Strong experience with Microsoft Windows Server 2008, 2012, 2016;
  • Strong experience with Active Directory;
  • Strong experience with UTM Firewall;
  • Strong experience with MS Office;
  • Proven desktop support with a basic understanding of network and telephony;
  • Experience with Google Apps desirable;
  • Experience troubleshooting level 1/1.5 issues (windows, granting users access, connect to website/ Wi-fi);
  • Sound knowledge of IT infrastructure technologies including servers, desktops, networks, operating systems, platforms and configurations;
  • Ability to perform on-call duties out of working hour when it's required;
  • Effective time management skills;
  • Excellent oral and written communication skills;
  • Strong customer service oriented;
  • Certifications in Microsoft and CISCO is plus.

The Fruit Republic

Xem công ty

A young professional international fruit trade company

Mô hình công ty
Sản phẩm
Quy mô công ty
51-150 nhân viên
Quốc gia
Vietnam
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT

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