IT Customer Support Services Executive

Cadena Vietnam
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68 Hong Ha, Tan Binh, Ho Chi Minh
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3 Lý do để gia nhập công ty

  • An inspiring work environment.
  • Annual salary reviews and adjustments.
  • Company activities and parties.

Mô tả công việc

Cadena’s customer base continues to grow as does the need for continued and excellent customer support. We are looking for a talented Customer Support Services Executive to support our client’s end-users with their Cadena HRIS application. This role requires attention to detail, execution excellence and a strong customer service orientation.

Day-to-day you will:

  • Resolve customer issues, implementing and meeting Service Level Agreements.
  • Document each customer incident in a clear, concise manner in applicable systems.
  • Manage software change requests.
  • Deliver end user training.
  • Support with administrative tasks.

Yêu cầu công việc

You have a Bachelor’s Degree in computer science, computer engineering, management information systems or a related field.

  • Proven ability to collaborate and build strong relationships with customers.
  • Excellent telephone manner and communication skills.
  • Exceptional verbal and written communication skills
  • An understanding of technology and experience in MS Office including Outlook / Excel / Word
  • to track work flow, daily tasks and assisting in personal organization.
  • Knowledge of ERP system will be an advantage.

Tại sao bạn sẽ yêu thích làm việc tại đây

  • An inspiring work environment!
  • Competitive salary packages.
  • Annual salary reviews and adjustments
  • A knowledge sharing atmosphere and teams full of enthusiastic professionals.
  • Training and education.
  • Career development opportunities.
  • Company activities, drinks and parties.

Cadena Vietnam

Xem công ty

What makes Cadena, Cadena

Mô hình công ty
Sản phẩm
Quy mô công ty
51-150 nhân viên
Quốc gia
Singapore
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT

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