IT Customer Support Service Executive

Cadena Vietnam
Đã hết hạn
Company Trip
Happy 17 years anniversary Cadena
+1
68 Hong Ha, Tan Binh, Ho Chi Minh
Tại văn phòng

3 Lý do để gia nhập công ty

  • An inspiring work environment.
  • Annual salary reviews and adjustments.
  • Company activities and parties.

Mô tả công việc

  • Study and learn the business logic, technical points of Cadena HRM Series system to be able to support the customer in relevant issue/ request.

  • Support customers’ requests regarding Cadena HRM System, including daily using system, issues, change requests

  • Collect customers’ requirements, analyze and develop appropriate solutions

  • Coordinate with developers to analyze and find the root of bugs

  • Execute tests and perform software update for customers

  • Conducts training for end users

  • Support the Customer Services Leader to manage the maintenance contract validation, remind customer to renew, payment

  • Other duties as assigned

Yêu cầu công việc

  • Good at English (reading & writing)

  • Good at logical thinking

  • Fundamental knowledge of HRM system is an advantage

  • Ability to summarize and go straight to the point, proactive in communication

  • Ability to work in a team or independently

  • Working with pressure and business trip.

Tại sao bạn sẽ yêu thích làm việc tại đây

  • Professional and activity working method in Agile model, RUP model following CMMI quality management system
  • Training course about project development workflow, product development workflow, HRMs product…
  • Extension training course, open talk, discussion about code skills, OOP, SOLID principles, design patterns, advance T-SQL and new technologies
  • Social, medical and unemployment insurances as defined by Law
  • Annual salary review and adjustment, based on competency and performance appraisal result
  • 13th month salary
  • Year-end party event and award for best employees in team
  • Monthly company happy hour party, open talk and games
  • Monthly birthday party for team members
  • Annual company trip
  • Friendly working environment
  • On-the-job learning, Support to grow and develop

Cadena Vietnam

Xem công ty

What makes Cadena, Cadena

Mô hình công ty
Sản phẩm
Quy mô công ty
51-150 nhân viên
Quốc gia
Singapore
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT

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