IOC Analyst (IT Support)

CODE88 COMPANY LIMITED

Ứng tuyển

6th Floor, Menas Mall Saigon Airport, 60A Truong Son, Ward 2,, Tan Binh, Ho Chi Minh

Tại văn phòng

Đăng 4 ngày trước

Kỹ năng:

AWS

Linux

3 Lý do để gia nhập công ty

Very attractive salary package and Bonus
Overseas: Technical trainings and certifications
Global career opportunity

Mô tả công việc

Job Purpose:
As an IOC Analyst, you will play a crucial role in the Integrated Operations Center, overseeing
the real-time IT operations of our organization. You will monitor various systems and
processes, identify and analyze issues, and coordinate responses to ensure operational
continuity and efficiency. Your expertise will be pivotal in minimizing downtime and
maximizing productivity across departments. This is a shift position that requires flexibility to
work at different hours, including nights, weekends, and holidays, to support 24/7 IT
operations.

Responsibilities:
• Providing first-line support to both internal staff and end users encountering IT service
and website-related issues.
• Carry out regular maintenance and administrative duties for infrastructure systems,
including applying IT changes, managing user accounts, and providing ad-hoc support to
end users.
• Monitor real-time monitoring dashboards and alerts to identify and analyze IT operational
issues.
• Handling incidents and coordinating with relevant departments to resolve issues
promptly.
• Track and document all incidents, including cause, response, and resolution, in the
incident management system.
• Communicate effectively with stakeholders across the organization to provide updates on
incidents and operational status.
• Perform delegated releases/deployments/hotfixes, working closely with DevOps and
developers to triage any issues during the release process.
• Participate in post-mortem reviews to identify lessons learned and opportunities for
improvement.
• Collaborate with other teams to implement IT operational improvements based on data
analysis and incident trends.
• All other duties/tasks as assigned.

Yêu cầu công việc

Qualifications:
• Bachelor’s degree in Computer Science, Engineering, or related field.
• At least 1 year experience supporting AWS Cloud
• At least 2 years of experience handling Linux Server Operating System
• At least 2 years of experience handling Windows Server Operating System with roles such as Active Directory, DNS/DHCP
• Intermediate to advanced expertise in Windows client operating systems and Microsoft
365.
• Basic to intermediate expertise in LAN/WAN, end-user connectivity, and ISP connectivity
with delegated network administration tasks.
• Communicate effectively in English, both orally and in written form.
• Strong analytical and problem-solving skills, with the ability to process complex
information quickly.
• Excellent communication and interpersonal skills, with the ability to work effectively in a
team environment.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Flexibility to work in shifts, covering 24/7 IT operations, including nights, weekends, and
holidays.

Nice to have/plus points qualifications:
• Certification in ITIL, or Cloud practices (eg. AWS) is a plus.
• Basic knowledge of Dockers/Kubernetes is a plus.
• Basic knowledge of Release Management processes is a plus.