Incident Manager (Vietnam) - Up To 2.500 USD

SkyLab
Đã hết hạn
Nguyen Trai, District 1, Ho Chi Minh
Tại văn phòng

3 Lý do để gia nhập công ty

  • hi-tech working environment
  • young and dynamic colleagues
  • International experience

Mô tả công việc

Job Description

This role coordinates product/development/support team to classify/solve incidents report by customer, reporting to the CTO/COO.  The candidate must be self-initiating and have a knowledge of services management processes. This role will work with Management to successfully deliver product and services. 

The responsibilities of the individual in this position include:

  • Gathers incident/problem information.
  • Coordinates product/development/support team to solve problem/incident in effective and efficient manners.
  • Attend all project related meetings with stakeholders as necessary
  • Responsible for directly liaising with product partners and customers to scope requirements on product customization related to the specific project
  • Responsible for delivering solutions to problems agreed upon by stakeholders

Yêu cầu công việc

The successful candidate will have extensive demonstrable skills and experiences including the following:

  • Strong problem solving and analytical skills
  • DevOps/System engineering skills.
  • Cloud Computing (SDN, CDN), Linux, Network, virtualization hand-on experiences
  • Solid background in software engineering.
  • Capacity to deal with ambiguity and solve complex problems effectively, analytical. 
  • Proven ability to employ holistic approaches and looks at long term solutions
  • Exceptional written, verbal and presentation communication skills in English
  • Bachelor’s degree required
  • 1-3 years of experience in a technical management role

Tại sao bạn sẽ yêu thích làm việc tại đây

  • Competitive package
  • Professional working environment
  • Opportunities to challenge and develop your career
  • Social insurance, health insurance, unemployment insurance as labor law stipulated
  • Premium Healthcare
  • Opportunity to participate in stock option program.
  • Public holiday and Annual leave in accordance with the Vietnamese labour law

SkyLab believes in the connectivity and network of things

Mô hình công ty
Sản phẩm
Quy mô công ty
1-50 nhân viên
Quốc gia
Singapore
Thời gian làm việc
Thứ 2 - Thứ 6
Làm việc ngoài giờ
Không có OT