Technical Support on Software Solution

SECUTIX
Expired
+2
Melody 2 Tower – N1, Dien Bien Phu, Binh Thanh, Ho Chi Minh
At office

Top 3 reasons to join us

  • Product environment, startup mindset
  • Open, dynamic, international working environment
  • Great package, 18 leave days, travel to Europe

Job description

SecuTix, a member of the ELCA group, is THE LEADING European Startup Company delivering SaaS-cloud based Ticketing Engagement Platform. We have offices in Switzerland, Vietnam, France, UK, Spain and Germany. In response to our growth, we are looking for the Technical Support Engineer to join our talented team.

You are in the Customer Success team and involve Level 2 production support, deep diving into technical issues that Level 1 operate team cannot resolve.
  • Use your software/application knowledge background daily
  • Research, diagnose, record, and analyse Customer issues with accurate solutions.
  • Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
  • Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
  • Reproduce and document customer bugs for the development team
  • Respond to Customer Assistance Request in writing
  • Work closely with Customer Success Managers to maintain customer satisfaction

Your skills and experience

WE EXPECT FROM YOU:

- To have a sufficient software or application technical background

- Fluent English for day to day communications with European colleagues

- Experience in troubleshooting, diagnosing bugs, handling customer support requests

- Database / SQL Knowledge or Data analysis

- Attention to detail, Prioritization and organization skills, Open minded

STRONG PLUSES:

- Coding skills: Java, C#, Php or other programming language knowledge

- Fluent French or German

- Experience in some of the following: Php, JavaScript, Jquery, AngularJS, ReactJS, HTLM5, CSS3 (LESS, SASS, Media Queries), AWS Cloud

Why you'll love working here

Perks you will love:

  • Product for 150+ customers, millions of users worldwide
  • Exposure to world famous customer organizations
  • Swiss grade work organization & quality
  • Frequent interactions with Switzerland/France/UK/Spain
  • Build a fast & solid career path with clear & attractive promotion opportunities
  • Advanced software factory & technical environments
  • 300+ machines in build pipeline, 60+ technologies
  • 300+ deliveries per year, full automated test suite

Benefits:

  • Premium Health Insurance Package
  • Fun, regular team building activities
  • Love from the team. We are very collaborative & friendly
  • Travel opportunities to visit our customers in Europe
  • English class, training, strong support for career development
  • Paralleled coaching & training from industry-leading experts

SECUTIX is the market leader in advanced ticketing solutions for the events industry.

Company type
IT Product
Company size
51-150 employees
Country
Switzerland
Working days
Monday - Friday
Overtime policy
No OT