Technical Support

Fossil Vietnam
Expired
Come work where your values sync.
Engineering and technology
Engineering and technology
+2
5th Floor, H3 Building, 384 Hoang Dieu, District 4, Ho Chi Minh
At office

Top 3 reasons to join us

  • Development Opportunities
  • Attractive Salary
  • Work-Life Balance

Job description

Join the Fossil/Misfit Customer Service Team and become the technical expert who assists customers through the most complicated issues and provides them with the best possible experience. You'll be trained on and working with some of the most cutting edge technology in the world. We have one (1) position in HCMC, Vietnam.

WHAT YOU’LL BE RESPONSIBLE FOR

  • Act as an interface between Technical teams and Customer Service team to deliver the efficiency output or get feedback on the requirements 
  • Support the team to handle users' questions and troubleshoot technical issues 
  • Collect customer information, troubleshoot and provide solutions for hardware/software issues 
  • Provide technical guidance and coach other team members to help them reach their maximum potential 

Your skills and experience

  • Bachelor Degree in Information Technology, Computer Science or equivalent.
  • At least 1 year of relevant working experience
  • Strong knowledge of software testing, especially Agile testing; knowledge of CI is a plus 
  • Skills in Java and/or C/C++ and scripting language (bash shell) is a plus 
  • Participate in different phases of the software development life cycle, including testing of integration, function, system, acceptance and regression 
  • Be obsessed with quality and perfectionism 
  • Good verbal and written skills, great at explaining complex concepts 
  • Good English skills 
  • Genuine desire to see customers happy 
  • As with all Misfits, a humble spirit who can laugh at themselves and would rather admit fault rather than point fingers. 

Why you'll love working here

  • ALL TOOLS YOU NEED: Mac/Windows, iOS/Android, Testing devices/State-of-the-art wearables, you name it. The best part: you'll probably wear a watch before anyone else on the market does.
  • PHONE SUBSIDIES: Each month, we give you 5 mobile cards of any service provider, valued 100,000 VND each. Don't freak out, it's true.
  • GETFIT MEMBERSHIP: Because it takes a lot of energy to be a "misfit", you sure need to get "fit" first. That's why we offer you Silver membership at "Getfit Gym and Yoga Center", ALL of your time with us.
  • FOOD & FOOD (& FOOD): Each day, we eat while we work, 'coz the opposite of STRESSED is DESSERTS. Each lunch, we enjoy romantic meals in Honeymoon restaurant. And to each new employee we welcome, we'd whisper: Be prepared to gain some weight.
  • NO BOREDOM, EVER: We have workshops, English classes, training programs... that will keep you busy with learning and immersing yourself in meaningful work. All the time. Small tip at our company: only boring people are bored.
  • VERY ATTRACTIVE SALARY: It may be another lie. But you never know, until you've got our offer letter.

Fossil Vietnam

View company

Leading The Future Of Wearables With Technology

Company type
IT Product
Company size
151-300 employees
Country
United States
Working days
Monday - Friday
Overtime policy
Extra salary for OT