Technical Support Manager

CCL Label Việt Nam
Expired
8 VSIP 2, Street 6, Binh Duong
At office

Job description

• Manage Technical Support Service operations of Checkpoint Vietnam by establishing an excellent service and monitoring the distributor in Technical aspects. 
• Apply the new technology to the Key Account Customers as well as good training for the distributor. 
• Manage the company’s Technical matter, Technical Support for Key Account Customers and distributor.
• Quick learn about new technology and Leadership in Technology. 
• Guide and direct the sub-ordinates in achieving their objectives and develop skill set.
• Oversee and co-ordinate electronic, IT and software components of Company’s products in AES solutions. 
• Manage the generation and preservation of Company Intellectual Property, including archiving/storage of designs, documentation of know-how, preparation of patent applications and general maintenance of the company’s IP portfolio 
• Provide product support and other technical support to AES systems and software in the most efficient manner for all concerned.
• Maintain a clear view always of Technical Support past and forecast technical.
• Report regularly on key aspects of the Technical issue, in accordance with routine and ad-hoc reporting requirements.
• Preparation relevant technical information and equipment of Field Technical Equipment.

Your skills and experience

1. Requirements/Objectives
• Maintain knowledge of trends and activities in the industry.
• Strong knowledge of standard in retailers, EAS, IT and RFID technology.
• Maintain company ethics code and standards of professionalism with highly honest characteristic.
• Ability to conduct business and operate at several levels within an organization and at varied cultural, social setting.
• Participate in marketing events such as industry trade shows and seminars.
• Mature judgment to identify and analyze problem and implement solutions. Highly organized with a multi task orientation. 

2. Education/Experience
• At least University Degree in Electronic, Telecom, IT or others. 
• Good knowledge in EAS, IT and RFID technologies. 
• Fluent in both English and the local language.
• At least 5 years of technical support experience.
• Experience in retailers, IT, EAS and RFID is preferable.

3. Specific Experiences
• In any organization, the team members must be flexible and willing to undertake a wide range of activities during daily business, including some which may not normally be part of the job description for an equivalent position elsewhere. It is therefore a requirement that the individual filling this position has an aptitude to learn new skills, to think for him/herself, and be able to work in an environment where fixed routines may not be established.

CCL Label Việt Nam

View company

CCL Industries employs approximately 9,800 people

Company type
IT Product
Company size
1-50 employees
Country
South Korea
Working days
Monday - Friday
Overtime policy
No OT

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