System Support Level 2 (Linux)

186 Dien Bien Phu, District 3, Ho Chi Minh
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Expired

Top 3 Reasons To Join Us

  • Premium health care check
  • Private health care
  • Extra benefits up to 350 USD

The Job

Responsibilities:

  • Dealing with incoming incidents via email, over the phone and online meetings (G2M, TeamViewer)
  • Dealing with 2nd line support and development team
  • Configuring product in customer's environment, describing product requirements and features
  • Troubleshooting Network Connectivity Issues, Operating System and Application issues
  • Investigating product issues and providing custom builds with fixes
  • Helping Sales team with technical questions during meetings

Your Skills and Experience

Required Qualifications:

  • 2+ years of working experience
  • Strong knowledge of Linux and Windows administration
  • Intermediate English
  • Available for an early shift (7.00 AM - 4.00 PM) 
  • University degree in the field of computer science /information systems

Desired Qualifications:

  • Experience with virtualization platforms (VMware, Hyper-V, EC2)
  • 2+ years of technical support experience
  • Experience with network traffic analysis (tcpdump, Wireshark)
  • Knowledge of VMware backup and replication products
  • Advanced English (written and spoken)

Why You'll Love Working Here

At Nakivo, we are offering employees with young, dynamic and flat organization chart, where your ideas can instantly reach your team leader or even CEO just by clicks. Nakivo Vietnam has been changing very fast in the recently years, we have grown from a group of 6 engineers to the current team size of 20 and we are expecting to grow even more in the next following years. 

We welcome and embrace people, regardless to their background, religion, nationality and gender, but focus in diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become competitive choices for talented people, by offering
 

  • Flexible working hours: Office opens from 8.00 AM to 8.00 PM
  • Private health care package
  • Premium health care check
  • Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
  • Up to 15 annual leaves/year and additional leaves (up to 3 days)
  • Team building
  • Free and un-limited snack, tea, coffee and by-choice request.