System Software Support Engineer

DEK Technologies
Expired
+2
9 - 11 Dong Da, Tan Binh, Ho Chi Minh
At office

Top 3 reasons to join us

  • 100% salary during probation, 13th salary
  • Premium insurance (includes probation time)
  • Technical, Soft skill, English Training courses

Job description

You will be a key member of the global support team that is responsible for a cluster platform that is used all over the world. It is a Linux based system with the below characteristics:

  • High Availability: fault tolerant system, 24/7 service availability
  • Scalability: ability to increase or decrease the number of cluster nodes according to the business need without impacting the service availability
  • Manageability: software management including installation, upgrade, downgrade on cluster level without impacting the service availability

The candidate best suited to this role:

  • Enjoys customer interaction and is challenged by troubleshooting in a complex environment
  • Has an outgoing personality with a customer focus and right attitude to serve the customer.

Your responsibilities include but are not limited to the following:

  • Day-to-day service and support of end customers and partners globally
  • Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
  • Close cooperation with R&D and Solution Architects to solve customer issues
  • Participate in on-call 24/7 roster for customers Emergency cases
  • Actively contribute to our Customer satisfaction

At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.

Your skills and experience

  • IT background
  • At least 2 years work experience
  • Intermediate English skills
  • Good analytical and problem-solving capabilities
  • Familiar with Linux environment
  • Be able to read and understand C/C++/Python Programming Language.

Why you'll love working here

At DEK Technologies you will find yourself in an exciting career with:
 

  • Attractive, competitive salary and incentives
  • Opportunities for short and long-term training/work overseas
  • An excellent working environment in developing tomorrow’s features
  • Open and honest culture where people are valued, treated fairly, trusted and empowered
  • Training and career development opportunities
  • 40 flexible working hours per week from Monday to Friday
  • English classes 3 hours a week with qualified foreign teachers
  • Extra 24/7 Health and Accident Insurance
  • Annual health check up
  • Annual company trip
  • Annual family day
  • Sport clubs
  • Music club
  • Yoga club
  • Piano club

DEK Technologies

View company

An Australian outsourcing design company with experience in all aspects of project life cycle

Company type
IT Outsourcing
Company size
501-1000 employees
Country
Australia
Working days
Monday - Friday
Overtime policy
No OT