02 IT Support/ IT Business Analyst (SQL)

149 Nguyen Van Troi, Phu Nhuan, Ho Chi Minh
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The Job

IT Support 

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. 

Responsibilities also include: 

  • Root cause analysis
  • Management communication and client relationship management in partnership with Infrastructure Service Support team members
  • Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines
  • Communicates with users of the process as to what is expected of them
  • Coaches the users of the process on tools and procedures
  • Communicates with the Extended Team (BA, DEV, Network…) on design, status and issues
  • Ensures that documentation is developed and maintained
  • Identifies additional resources as required to complete tasks such as writing procedures, producing analytical statistics or architecting a technology solution

IT Business Analysis 

Reporting to an assigned Team Leader, the Business Analyst is responsible for contributing to meeting user commitments according to plan. The Business Analyst is responsible for:

  • Assisting user in defining business requirements to meet their business goals
  • Preparing business specification documents
  • Conducting system tests & user acceptant tests
  • Carrying our day-to-day applications and operations support

Principal Account-abilities

  • Utilizes knowledge of both the life insurance industry and current company life system functionality by writing simple business specifications and performs various validity testing.
  • Consults with users to define needs or problem areas, and determines scope of investigation required to recommend possible solutions.
  • Develop simple test plans.
  • Executes test plans independently or in conjunction with the user.
  • Contributes to the resolution of common system problems.
  • Assists with user on-the-job training on basic functional components.
  • Participates and contributes during studies and/or gap analysis in order to identify functional gaps between the user’s current processes and current company systems’ functionality.
  • Analyzes data to determine solutions to system processing according to the user’s business requirements.
    Provide day-to-day applications and operations supports

Your Skills and Experience

Education, number of year experience:

  • A university degree/college of IT
  • Experiences in life insurance/financial business is preferable

Technical skills:

  • Basic knowledge of data base: MSSQL or MySQL or DB2
  • Computer literate in office suite of products (word, spreadsheet, flowchart, presentation etc.)
  • Demonstrates basic knowledge of Data Architecture of system and basic SQL.
  • Understanding of applications interfaces between life system and other corporate systems

Soft skills:

  • Customer service mindset
  • Good analytical skills and attentive to details
  • Analytical thinking and a fast learner
  • Able to work under pressure and meet tight deadlines
  • Excellent interpersonal and communication skills
  • Good command of spoken and written English

Personal attributes

  • Good team player, independent and result-oriented
  • Flexible and open to changes

Why You'll Love Working Here

  • Company Policies
  • Health insurance and Social insurance regulated by Vietnam Labor Law
  • Attractive salary and bonus
  • Health Care