Service Specialist (Software)

98 Xuan Thuy Street, Thao Dien Ward, District 2, Ho Chi Minh
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26 days ago

Top 3 Reasons To Join Us

  • Global company - develop your career & English
  • Modern offices & scooter parking in District 2
  • Employees shares bonus & free snacks/drinks

The Job

At Hansen, our people focus on our customers. On solving problems. On transforming customer experiences. Because CX is in our DNA.
Exciting times are ahead and we are now looking to find new professional engineers to join our Services team in Ho Chi Minh City, Vietnam as a Service Specialists
HansenCX believes in providing forward-looking software solutions for the energy industry and the primary task for this role is to provide technical support and service to Hansen GENERIS-system customers. The role requires good problem solving skills, active and highly customer oriented attitude to provide services as expected. Excellent communication skills in English are mandatory. This role also requires an approximately 6 months induction phase at our site in Espoo, Finland. 

Your responsibilities

  • Coordinating customer reported tickets and tasks
  • Technical support for customers
  • Analysing, testing and solving customers' problems
  • Reporting on issues and requests, their development and statuses
  • Following-up that maintenance agreement requirements and expectations are fulfilled
  • Participating in customer meetings
  • Documenting problem solving procedures and usage instructions
  • Supporting other team members and colleagues in the same business area
Training period:
This role requires an approximately 6 months' induction phase in Finland.

Your Skills and Experience

Skills and Qualifications Required

  • Degree in Computer Science or similar
  • Previous experience in IT sector or in the energy sector
  • Customer oriented approach
  • Problem solving skills and "can do" attitude
  • Analytical, object-oriented and qualified working skills
  • Ready to act analytically and systematically in critical and urgent situations
  • Excellent communications skills
  • Positive attitude to personal development and learning
  • Excellent team spirit
  • MS Windows systems experience

Additionally, we appreciate if you have the following experience and skills :

  • Microsoft Servers
  • Oracle databases
  • SQL-queries
  • Program development
  • Energy market knowledge
  • Project lead or engineer experience

Why You'll Love Working Here

  • 13th - month salary
  • HansenCX is listed on the Australian stock exchange market so all employees receive shares bonus.
  • Professionally challenging jobs in a dynamic industry. Excellent career opportunities in a growing global company
  • Upgrading healthcare for employee and family. Also, free comprehensive annual check-up for employee and possibly family.
  • Free snacks/drinks
  • Free lunch
  • 12 days annual leave – increase to 15 days annual leave after 1 year of service
  • 12 days sick leave
  • An informal international work environment. Highly skilled colleagues to learn from both locally and globally.
  • A company culture characterized by a sense of humour, commitment and ownership
  • Global company that will develop your IT career and English skills
  • Internal learning and development platform with courses for personal development
  • New and modern and offices and free scooter parking in District 2 – have cool open atmosphere with outdoor café and recreation area.
  • Company sponsored trip and events