Expired
Top 3 reasons to join us
- Attractive Benefit
- 13th month bonus
- Company Trip for Employee
Job description
- Lead a support group for our global e-commerce platform
- Monitor support SLAs and ensure we remain in compliance
- Hire, train, and manage a team of Support Operation Engineers to handle franchisee tickets, site performance, site reliability, and issue triaging in our system
- Communicate with the engineering team around service performance and issues
- Educate franchisees on proper support procedure and methodology
- Ensure the support team is aware of new features as they are deployed
- Facilitate postmortems for all incidents and SLA breaches
- Revise and develop processes to strengthen the current operational activities
- Review policies and recommend changes to improve governance
- Perform line-management, scheduling, and corrective actions as needed for the team
- Define and report on KPIs and metrics for site reliability, performance, and franchisee support to stakeholders, both internal and external
Your skills and experience
- B.S. in Computer Science
- Fluent in written and spoken English
- Excellent communication skills
- Strong knowledge of incident management, problem management, SRE principles and customer support best practices
- Expert knowledge of AWS services
- 4+ years working in software engineering and/or site reliability engineering
- 2+ years in management/leadership
- Experience maintaining metrics and SLAs
- Experience with Jira Service Desk and Opsgenie preferred
- Experience with Terraform preferred
- Experience with international companies preferred
Why you'll love working here
Attractive Benefits:
• Annual Leave: 18 days/year
• Probation Leave: 3 days/ 2 month
• Salary review: 2 times/year
• 13th-month bonus
• Gift for birthday
• Company Trip once a year
• Full salary insurance
• Generali Health Insurance
• International working environment
• Opportunity to onsite in Japan, US, UK, Indonesia, Philippines, Singapore, Malaysia
• Support Laptop and Monitor
Pizza Hut Digital & Technology
View company
Pizza Hut Digital & Technology
Company type
IT Product
Company size
51-150
employees
Country
United Kingdom
Working days
Monday - Friday
Overtime policy
No OT
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