Service Delivery Manager (Cloud)

9th Floor, Viettel Tower, 285 Cach Mang Thang 8, District 10, Ho Chi Minh
See map
18 days ago

Top 3 Reasons To Join Us

  • International work environment, Good team Spirit
  • Inter-sites mobility, premium healthcare plan
  • Innovative & Unique environment to work

The Job

You will join an existing team dedicated to one of Linkbynet’s major customer, based in Asia, with position 
of Service Delivery / Incident Manager 

• Drive incident resolution in coordination with technical teams, customers and third parties, within the SLA
• Drive investigation to identify root cause analysis (RCA) and define appropriate action plans to prevent further occurrences
• Deliver and present Incident Reports
• Initiate and follow up Problem management when necessary 
• Produce statistics and analysis on Incidents activity 
• Drive the implementation and evolution of the appropriate documentation, monitoring and other tools to support Incident Management
• Develop and improve the Incident Management process
• Take part in meeting with customers and third parties: Incident debrief, Operational Committee… 

You may have to travel in Asia to visit and work on site with our customer’s team and third parties. 
As part of Service Delivery team, you may also be requested to work on other activities: 
• Change management
• Daily operations
• Reporting
• Indicators control and monitoring: SLA, KPI, Man-Days, etc..
• Governance

Your Skills and Experience

· Fluent English (reading, speaking and writing)
· Good written and oral communication
· Knowledge on technical environment: Infrastructure, Storage, Network, Security, Cloud
· ITIL Process (certification is a must)
· Project Management skills
· Perfect Control on customer relationship and customer service
· Management of Conflicts and Stressful situations
· Full knowledge on IT Contract Services Management

Why You'll Love Working Here

"The potential of our employees is stronger than even they can imagine. I want them to feel free to think further ahead..." - Stéphane AISENBERG - Chief Executive Officer and founder of LINKBYNET

Our HR policy is clearly focused on employees' well-being of the employees and development of their potential.

This is represented by: 

  • A training budget twice the size of the legal affairs budget;
  • A recruiting policy that encourages diversity, in terms of origin and levels of education;
  • Hands-on management (five or six people per manager);
  • An ultra-comfortable workplace environment (physical education, foosball, slide, etc.);
  • All employees are on our sites;
  • Encouragement of internal and managerial mobility.

LINKBYNET has more than 600 employees, all on our own premises in Saint-Denis, Nantes, Lyon, Mauritius, Montreal, Ho Chi Minh City and Hong Kong. The company has posted average annual growth of 35% over the past three fiscal years.

Apply online now!