We are currently looking for a Service Delivery Manager, from a Service Management or Operations background, to work alongside the Delivery and Service Transition team in the management of all offshore services.
You will be responsible for managing and reporting on all services delivered to our clients, taking accountability for the successful delivery of information services alongside a consistent approach to Continuous Service Delivery and maintenance of ITIL based Service Management processes.
Key responsibilities will include:
- Lead the Service Operations team in implementing and improving ITIL capabilities
- Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures
- Developing relationships and communication with all key stakeholders, customers and key users
- Good Project Transition and Management skills
- Building relationships with the company’s clients and employees
Your Skills and Experience
- The ideal candidate will have worked for a large corporate company in a fast paced and demanding environment
- You will be confident and knowledgeable in a range of infrastructure and application technologies and will have worked multi-client support environment
- You will have a good understanding of IT service provision and ITIL Framework
This is an excellent opportunity work for one of the fastest growing companies in the UK within our friendly and ambitious team. Apply now!
Why You'll Love Working Here
• Attractive salary & Performance bonus,;
• Healthcare insurance campaign
• Agile working environment;
• English classes and professional training;
• Fast growing IT organization
• Opportunity working onsite in UK
Hunter Macdonald (http://www.huntermacdonald.co.uk/) are one of the UK’s fastest growing technology and support companies and has built up a wealth of experience and expertise in the design, build and management of client infrastructure alongside the delivery of innovative Service Solutions and transformation initiatives. We work smarter to assure E2E delivery to the highest standards of quality across all industry sectors such as Financial Services, Aerospace, Resources, Communications and Hi-Tech, Retail and HM Government.
Our reputation is built on providing our clients with absolute certainty that Hunter Macdonald will deliver the outcomes specified and that their critical systems are managed to the highest standards.