Senior IT Support (System Admin)

Gameloft
Expired
+2
Lilama 10 Tower, 68 To Huu, Nam Tu Liem, Ha Noi
At office

Top 3 reasons to join us

  • Working with a multicultural team
  • Hybrid work culture
  • Recognition and reward based on performance

Job description

Leader in the development and publishing of games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 iOS Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Disney®, LEGO®, Universal, Illumination Entertainment, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 98 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

All trademarks referenced above are owned by their respective trademark owners.

Gameloft Hanoi Studio is always on looking out for the best talent to join our team and help create the best experiences for players. 
Responsibilities:

1. IT service: 

  • Support in the following main areas : PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices;
  • Escalating network-, server- and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making;
  • Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution;
  • Supporting GNS to maintain/upgrade IT infrastructure and application systems;
  • Completing other technical tasks assigned by IT Supervisor/Manager and the Management.

2. IT Administration/Management

  • Logging, tracking and updating tickets on the Helpdesk System;
  • Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store;
  • Liaising with vendors/suppliers for delivery/replacement/maintenance services;
  • Documenting all knowledge and experiences in the File Sever/Knowledge Base System;
  • Completing other administrative tasks assigned by IT Supervisor/Manager and the Management.

Your skills and experience

  • At least 2 year in IT supporting/IT Helpdesk;
  • Strong understanding and working knowledge in PC and hardware devices; printers, smartphone;
  • Good knowledge of Routers, Firewalls, Switchs, VPN, Wireless and other networking technologies, including TCP/IP, DNS & DHCP;
  • Good knowledge in network, server, corporate web tool/application and telecommunications systems;
  • Expertise in Windows server 2008/ 2012 / 2016 in backup, recovery/ disaster recovery and troubleshooting;
  • Experiences with IT managed document solutions;
  • Bachelor’s Degree holder in Information System / Information Technology;
  • IT certificate e.g. MCSA, CCNA, LPI is a plus;
  • Fair English Speaking and Writing

Why you'll love working here

Why join the Gameloft universe?
- Because you want to be part of an exceptional experience, within a company that is constantly growing!
- Because you want to work with talented people who are industry pioneers!
- Because you want to join a global company and meet great people around the world from all walks of life.
- Or, just because you’re looking for a great place to work!
What we offer:
- Exciting diversity with our talents from around the world
- Recognition and rewards based on your performance
- Creative, modern and open working place
- Continuous and professional training to fully develop your potential
- Work hard, play hard and enjoy various activities
- Health check-up annually
We can’t wait to find our next great talent!
- Please submit your CV, cover letter or portfolio (if applicable)
- Please note that only selected candidates will be contacted and your CV will be saved in our files for a period of 6 months.
- Want to know more? Please visit our Website: http://gameloft-sea.com/

Rocket your career at Gameloft, a world leading digital game developer and publisher!

Company type
IT Product
Company size
501-1000 employees
Country
France
Working days
Monday - Friday
Overtime policy
No OT