Senior IT Helpdesk Consultant (SQL)

Fl 8-Unit 802, Tòa nhà Beautiful Saigon, 2 Nguyễn Khắc Viện, Phường Tân Phú, District 7, Ho Chi Minh
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4 days ago

Top 3 Reasons To Join Us

  • Extra health care also for family
  • Training course
  • International working environment

The Job

  • Handle inbound customer inquiries and issues via email, phone, chat.
  • Work and collaborate with members in team and project team in an effort to devise solutions and resolve issues
  • Adhere to incident tracking/classifying/ change request and response time processes by using system: Odoo, Jra
  • Follow up the SLA's commitments
  • Develop daily, weekly and monthly reports on helpdesk team
  • Assemble large, complex data sets that meet functional / non-functional business requirements.
  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Spark, SQL and Azure ‘big data’ technologies.

Your Skills and Experience

Requirements

  • Demonstrate experience and communicate skills in customer services
  • Demonstrate knowledge and real-world experience on Big data technologies. A successful history of manipulating, processing and extracting value from large disconnected datasets.
  • Has experience in managing task, time and organizational and team management skills
  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
  • Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
  • Some experience on visualization tools such as PowerBI/Tableau or other BI tools will be beneficial.
  • Has domain knowledge about finance, sales
  • Good Academic track record preferred

Qualifications

  • Degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field
  • 2+ years of relevant experience.

Why You'll Love Working Here

  • Extra health care also for family
  • Training course
  • International working environment
  • Based on company's regulation