Expired
Job description
• In charge of ZTE Data or GPON product, give technical support to customer.• Solving the technical problems during and after the equipment installation.
• Daily maintenance for ZTE Data or GPON product.
• Complete project certificate (HOC/PAC/FAC)
• Be responsible for spare application and broken board replacement
• Support customer on site system operation/maintenance training.
• Response to customer's technical queries or issues.
• Follow up and close the call timely.
• Escalate unresolved system issues and cooperate with Global Service Centre to find out the solution for system discrepancy and outstanding defects.
• Support sales team for any technical queries.
• Handle the products warranty/system notice issues and communicate with customers timely.
• Track the Latest system revision and new system product knowledge & sharing with the team members.
• Complete other job assigned by supervisor/manager.
Your skills and experience
• Willing to take domestic and oversea travel, even at short notice for emergency services.• High degree of initiative and good communication skills.
• Strong computer proficiency. Capable and willing to work independently and handle multiple tasks with minimum supervision.
• Possess a bachelor/Master degree of industrial automation/Computer, Communication, Electronics related major.
• Strong technical knowledge of Control Automation products and computer science,
• Minimum 2 years engineering/service or maintenance background on Data product
• Minimum 2 years project delivery and implementation experience
• Have at least one experience of Data or GPON product (Router/PTN/Bras/GPON…)
• Willing to travel in domestic
• Fluent in English (Oral and Written)
Why you'll love working here
- Compensation & Benefit follow Viet Nam Labor Law.
- Dynamic and friendly working environment
ZTE Soft
View company
ZTEsoft
Company type
IT Product
Company size
51-150
employees
Country
China
Working days
Monday - Friday
Overtime policy
No OT
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