Remote IT Support (System Admin)

Emerhub
Expired
REMOTE, Other, Ho Chi Minh
REMOTE, Other, Ha Noi
Remote

Top 3 reasons to join us

  • Competitive salary and benefits package
  • Fully Remote Working Support
  • State-of-the-art technologies

Job description

About our client:

Advance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations to identify hidden risks, reduce unnecessary IT expenditures, and provide efficient IT support with trustworthy recommendations. 

To us, IT should be Secure, Scalable, and Simple to manage.

About the role:

We are looking for an IT Support Engineer who will be a great addition to our team to provide our customers in Singapore and Vietnam with IT solutions. 

You will be working in a team of 4: 

● 03 members in Singapore: IT Support Engineer, System Engineer, and IT Support Manager 

● 01 member in Vietnam: IT Support Engineer.

Responsibilities:

● On-site IT support and maintenance services 

● Helpdesk and Remote IT support for Singapore and Vietnam 

● Installation/ Configuration/ Setup of equipment such as (Computers, Servers, and Network peripherals) 

● Installation/ Configuration/ Setup of office software 

● Perform customer request escalation

● Report to: IT Support Manager in Singapore

Working hours: 9 AM - 6 PM Vietnam Time, Monday to Friday.

Your skills and experience

Must-have 

● Fluent in English and communication skills 

● Good analytical and problem-solving skills 

● Ability to work independently with minimal supervision 

● Positive and Proactive mindset and willingness to learn

Nice-to-have

● Fresh Graduates are welcome to apply and then experience in the IT support area is an added bonus

Why you'll love working here

Besides a competitive salary, we are offering including but not limited to: 

● 100% salary in probation period of 02 months 

● 12 annual leaves 

● 13th-month salary prorated to your total working months in a year 

● Compulsory insurances contribution as Vietnam Labor Law 

● Annual salary review 

● Performance bonus according to company policy 

● Overseas traveling opportunities 

● Transport allowance and weekend support incentive

We help IT companies build the team from ground up or expand their capabilities in SEA region

Company type
IT Outsourcing
Company size
1-50 employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT