Product Owner (Business Analyst)

98 Xuan Thuy Street, Thao Dien Ward, District 2, Ho Chi Minh
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10 days ago

Top 3 Reasons To Join Us

  • Global company - develop your career & English
  • Modern offices & scooter parking in District 2
  • Employees shares bonus & free snacks/drinks

The Job

Hansen Technologies is a global CIS/BSS provider servicing the Utilities, Pay TV and Telecommunications industries. We have 32 global offices and deliver billing solutions to customers in 80 countries. As a growing company we are looking for highly motivated individuals who can grow with the company’s products and services while contributing to our wider goal of acting as a valued customer partner. 

We are currently recruiting for a Product Owner/Sr. Business Analyst to act as a senior resource with extensive experience developing information systems. The ideal applicant will understand and analyze business problems and translate business requirements into a workable solution. The ideal candidate will come from a Telco and/or Pay TV background – understanding process and best practices in the industries. Experience in the Financial Services sector would be an advantage. 

We are looking for a highly motivated individual who is able to manage their own workload and commitments while working collaboratively with onsite and offsite colleagues, as well as clients. Specific role (area of focus and duties) is focused on the core billing module for PayTV customer care and billing software. In all cases, the individual is a team player that is driven, willing to take initiative, responsible and eager to learn. 

Responsibilities include: 

  • Working with our clients, project and scrum teams, develops solutions based on a detailed understanding of client requirements. The primary areas of focus would be in Customer Care, Billing, and Provisioning areas of business support. 
  • Responsible for managing scrum team of development and quality assurance engineers. 
  • Identifies and documents business rules, functional capabilities, and business events; relates business rules to the process model and develops an appropriate software configuration for the client. 
  • Conducts gap analysis between current and to-be states; identifies gaps and defines and documents requirements to close gaps. Acts in a consultative role to customer on industry best practices. 
  • Participates in the design of the application’s functional model and system architecture. 
  • Identifies and reports risks throughout the life of the project and provides mitigation strategies for those risks. 
  • Reviews quality assurance deliverables during the acceptance phase to ensure all requirements have been tested. 
  • Prepares business proposals and presents Hansen development capabilities to prospects and clients. 
  • Acts as the team subject matter expert and coordinates with business partners when more outside information is needed. 
  • Trains clients in use of software particular to the clients’ operation. 

Your Skills and Experience

  • From 2 to 3 years’ experience as an analyst on full life project implementation efforts 
  • Bachelor's degree (B.S.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience 
  • Proven experience in understanding the problem domain and translating its requirements into the appropriate Information Technology solution using formal software engineering practices 
  • Ability to define the problem domain in terms of business processes and business rules, and to analyze and document the requirements for functional capability 
  • Ability to effectively define the Software Configuration Management process for the configuration effort 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Fluency in English is required, 
  • This position may require domestic and/or international travel for extended periods.  

Why You'll Love Working Here

  • 13th - month salary
  • HansenCX is listed on the Australian stock exchange market so all employees receive shares bonus.
  • Professionally challenging jobs in a dynamic industry. Excellent career opportunities in a growing global company
  • Upgrading healthcare for employee and family. Also, free comprehensive annual check-up for employee and possibly family.
  • Free snacks/drinks
  • Free lunch
  • 12 days annual leave – increase to 15 days annual leave after 1 year of service
  • 12 days sick leave
  • An informal international work environment. Highly skilled colleagues to learn from both locally and globally.
  • A company culture characterized by a sense of humour, commitment and ownership
  • Global company that will develop your IT career and English skills
  • Internal learning and development platform with courses for personal development
  • New and modern and offices and free scooter parking in District 2 – have cool open atmosphere with outdoor café and recreation area.
  • Company sponsored trip and events