Product Manager / Customer Success Manager / QA & QC

Top 3 reasons to join us

• Help build a popular SaaS product used globally
• Work with the latest technologies and a smart team
• Get paid an excellent salary and many benefits

Job description

We are looking for a versatile individual to take on the combined roles of Product Manager, Customer Success Manager and QA Manager. In this position, you will define our product strategy, ensure customer satisfaction, drive marketing initiatives, and conduct product testing to maintain quality standards.

Key Responsibilities:

Product Management:

• Define and communicate the product vision and roadmap.
• Prioritize features and improvements based on customer feedback and market research.
• Collaborate with the development team to ensure timely delivery of product features.
• Analyze product performance metrics to drive improvements.

Customer Success:

• Onboard new customers and provide training on product usage.
• Serve as the main point of contact for customer inquiries and support issues.
• Collect customer feedback to inform product development and improvements.
• Monitor customer health and proactively address potential churn risks.

Testing:

• Develop and implement testing strategies to ensure product quality and performance.
• Create and execute test plans, test cases, and test scripts for new features and updates.
• Identify, document, and track defects and issues, working closely with the development team to resolve them.
• Collaborate with stakeholders to validate that product features meet requirements and provide an excellent user experience.

Marketing:

• Develop and execute marketing strategies to drive user acquisition and brand awareness.
• Create and manage marketing campaigns across various channels (social media, email, content marketing, etc.).
• Analyze market trends and customer insights to inform marketing efforts and optimize outreach.
• Collaborate with the sales team to align marketing and sales strategies for maximum impact.

Your skills and experience

• 3+ Years Experience in product management, customer success, marketing, and software testing, ideally in a SaaS environment.
• Strong communication skills and a customer-focused mindset.
• Ability to analyze data and make informed decisions.
• Familiarity with product management tools and customer success platforms.

Why you'll love working here

We're focused on building products that customers love using, and to do that we need to make sure you love working at Avnon so that you can focus and do your best work - so you'll have a high quality work environment, excellent management, new MacBook Air or Dell XPS (you can choose) with dual monitor setup and a clear understanding of what your job needs to focus on.

We'll support you with training, growth opportunities, gym and lunch budget, opportunity to practice and enhance your English speaking skills, trips to our office in Singapore if you reach manager level and exposure to the latest technologies and interesting challenges.