Operations Manager (Agile, English)

Ho Chi Minh
18 days ago

Top 3 Reasons To Join Us

  • Global Company - Develop Your Career & English
  • Employees Shares Bonus and 13th Month Salary
  • Free Lunch & Free Snacks/Drinks

The Job

Hansen Technologies is a global provider of billing solutions to the Utilities, Pay TV and Telecommunications industries.  With over 40 years’ experience, software solutions in over 80 countries and 31 offices we are truly a global company.

As our company grows we are looking to hire an Operations Manager to work from our office in Ho Chi Minh City, District 2. The Operations Manager will be an integral part of the team reporting to the GM of Vietnam and working closely with colleagues in Ho Chi Minh City and other regional locations.

Role Purpose

The Operations Manager role is responsible for managing the daily operations of Hansen’s Vietnam region. Key to the role is taking responsibility for the success and profitability of the region by fostering a productive environment with an Agile approach, delivering software on time and within budget, positively effecting people’s productivity/performance and actively managing the P&L through astute commercial decision making and strategic thinking.

Duties and Responsibilities
  • Contribute to the development and implementation of an operational strategy for the region to support and drive the business to reach its financial objectives
  • Maintain current knowledge of the company’s strategic objectives and product roadmap, translating these objectives into people relevant contexts ensuring that all staff understand and are passionate about delivering the vision
  • Ensure strong engagement with the Hansen brand and global strategy through frequent, relevant communication, and collaborative decision making/coaching​
  • Workforce management - growing the team and implementing new structures and processes to support the business
  • Ensure employee benefits, leave and employee well-being are well managed  
  • Identify people requirements/skill gaps in the team and recruit and train (internally & externally) in collaboration with HR
  • Define and monitor KPI’s for teams and individuals to provide opportunities for reward and positive reinforcement
  • Provide executive and operational reports
  • Maintain product relevant knowledge of software development languages and latest methodologies for development, delivery, and services.
  • Maintain up-to-date knowledge of the utility market and competitor offerings

Your Skills and Experience

  • Degree Level Education (or equivalent experience) in information technology, software engineering, computer science, communications engineering, product development, business administration, or a related discipline.
  • Min of 5 years’ experience in a similar sized company (+100 people) as a IT operations manager or similar level role
  • Vietnamese candidates only
  • Good understanding of software development
  • Effective leadership demonstrated through collaboration and influencing both internally (within own and wider Hansen team) and externally (suppliers, customers and potential customers)
  • Proven experience in business management and leadership principles and practices
  • Strategic orientation to identify and support the evolving priorities for a business
  • Experience in identifying opportunities for operational process improvement
  • Change ready with an Agile mindset
  • Proactive approach, able to facilitate effective delivery/outcomes from own and others effort

Why You'll Love Working Here

  • 13th - month salary
  • HansenCX is listed on the Australian stock exchange market so all employees receive shares bonus.
  • Professionally challenging jobs in a dynamic industry. Excellent career opportunities in a growing global company
  • Upgrading healthcare for employee and family. Also, free comprehensive annual check-up for employee and possibly family.
  • Free snacks/drinks
  • Free lunch
  • 12 days annual leave – increase to 15 days annual leave after 1 year of service
  • 12 days sick leave
  • An informal international work environment. Highly skilled colleagues to learn from both locally and globally.
  • A company culture characterized by a sense of humour, commitment and ownership
  • Global company that will develop your IT career and English skills
  • Internal learning and development platform with courses for personal development
  • New and modern and offices and free scooter parking in District 2 – have cool open atmosphere with outdoor café and recreation area.
  • Company sponsored trip and events