Operations Manager (Agile, English)

98 Xuan Thuy Street, Thao Dien Ward, District 2, Ho Chi Minh
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25 days ago

Top 3 Reasons To Join Us

  • Global company - develop your career & English
  • Modern offices & scooter parking in District 2
  • Employees shares bonus & free snacks/drinks

The Job

This role is responsible for managing the daily operations of Hansen’s Vietnam region. Key to the role is taking responsibility for the success and profitability of the region by fostering a productive environment with an Agile approach, delivering software on time and within budget, positively effecting people’s productivity/performance and actively managing the P&L through astute commercial decision making and strategic thinking.

Duties and Responsibilities

Department Leadership

  • Contribute to the development and implementation of an operational strategy for the region to support and drive the business to reach its financial objectives
  • Maintain current knowledge of the company’s strategic objectives and product roadmap, translating these objectives into people relevant contexts ensuring that all staff understand and are passionate about delivering the vision
  • Ensure strong engagement with the Hansen brand and global strategy through frequent, relevant communication, and collaborative decision making/coaching
  • Continuously evaluate current business processes and systems with a view to establishing and maintaining good commercial/business disciplines and optimized efficiency
  • Working collaboratively with sales nurturing the sales pipeline with pre-sales support to ensure new delivery opportunities
  • Provide support to sales through the review of bid estimates and subject matter expertise
  • Work with HR to ensure there is a pipeline of talented, skilled professionals just in time to deliver on new projects

Budget/P&L Management

  • Work collaboratively with Finance partners to prepare the annual forecast and budget
  • Ensure that the profitability of the business unit is maintained and grows through a strategic decision making
  • Take a strategic view – making people, R&D and general operational decisions which are beneficial to the business in the long-term (future-proof and fostering growth)
  • Review performance data (financial, sales, marketing, development progress, service desk calls, and resource utilization) to monitor and measure productivity
  • Engage with sales and pre-sales to ensure that all opportunities are followed-up and exploited to maximize profit

Technical Delivery

  • Maintain product relevant knowledge of software development languages and latest methodologies for development, delivery, and services.
  • Maintain up-to-date  knowledge of the utility market and competitor offerings
  • Communicate regularly with the Product team to ensure market appropriate releases are delivered and opportunities to innovate are identified to enhance sales/growth opportunities
  • Maintain knowledge of, and contribute to operational  delivery and support systems and procedures as required by the product
  • Implement systems to minimize the risk of late delivery

 People Development, Performance, and Recognition

  • Workforce management - growing the team and implementing new structures and processes to support the business
  • Ensure employee benefits, leave and employee well-being are well managed  
  • Ensure that all people in the department have an up-to-date and relevant PDP (Personal Development Plan) to supply core, critical and strategic skills to deliver the product roadmap
  • Identify people requirements/skill gaps in the team and recruit and train (internally & externally) in collaboration with HR
  • Define and monitor KPI’s for teams and individuals to provide opportunities for reward and positive reinforcement
  • Ensure that managers are effectively reviewing people performance in line with company policy, using the company provided tools to coach good performers and identify and intervene in poor performance/lack of company values promotion
  • Ensuring that appropriate mechanisms are in-place and exercised to reward contributions of staff and maintain commitment and engagement 


  • Provide executive and operational reports
  • Ensure that the analytics team have access to required information to produce business as usual reports (weekly and monthly)
  • Validate information provided in reports to confirm accuracy prior to executive presentation
  • Provide commentary relevant to identified trends and business strategy to inform future direction and promote a culture of transparency

Your Skills and Experience

  • Degree Level Education (or equivalent experience) in information technology, software engineering, computer science, communications engineering, product development, business administration, or a related discipline.
  • Min of 5 years experience in a similar sized company (+100 people) as a operations manager or similar level role
  • Effective leadership demonstrated through collaboration and influencing both internally (within own and wider Hansen team) and externally (suppliers, customers and potential customers)
  • Proven experience in business management and leadership principles and practices
  • Strategic orientation to identify and support the evolving priorities for a business
  • Experience in identifying opportunities for operational process improvement
  • Change ready with an Agile mindset
  • Proactive approach, able to facilitate effective delivery/outcomes from own and others effort

Why You'll Love Working Here

  • 13th - month salary
  • HansenCX is listed on the Australian stock exchange market so all employees receive shares bonus.
  • Professionally challenging jobs in a dynamic industry. Excellent career opportunities in a growing global company
  • Upgrading healthcare for employee and family. Also, free comprehensive annual check-up for employee and possibly family.
  • Free snacks/drinks
  • Free lunch
  • 12 days annual leave – increase to 15 days annual leave after 1 year of service
  • 12 days sick leave
  • An informal international work environment. Highly skilled colleagues to learn from both locally and globally.
  • A company culture characterized by a sense of humour, commitment and ownership
  • Global company that will develop your IT career and English skills
  • Internal learning and development platform with courses for personal development
  • New and modern and offices and free scooter parking in District 2 – have cool open atmosphere with outdoor café and recreation area.
  • Company sponsored trip and events