Omni Channel Leader

Central Retail

Top 3 Reasons To Join Us

  • Top 3 biggest Retailer in Vietnam
  • AON Health & Accident Insurance
  • Attractive performance bonus scheme

Job Description

Serve as the technical lead for all digital commerce initiatives and projects, working across internal teams and external partners

- Create overarching E-Commerce architecture, encompassing E-Commerce orders, product data, user experience, and fulfillment systems

- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.

- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).

- Oversee development and conduct code reviews

- Establish technical standards and blueprints

- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.

- Establish and maintain a positive, productive relationship with operational partners and staff.

- Assist in troubleshooting complex technical issues

- Hire, train, and develop a team of IT professionals.

Your Skills and Experience

Bachelor’s Degree in Computer Science / Statistic / Information Technology or related fields.

- At least 3 years experience in related areas.

- Strong analytical problem-solving skills.

- Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams

- Experienced in making data-driven decisions.

- Established time management skills with the ability to direct multiple projects simultaneously.

Why You'll Love Working Here

- Challenging technical project.

- Fast-paced and diverse environment.

- Friendly working environment.

- Work in an international environment with team members from Thailand, Hongkong, EU, etc.

- Working with different business domains such as E-commerce, Retail, Fashion, Property…

Benefits 

- Healthcare insurance & Accident insurance 24/24.

- Performance bonus.

- 15 days of annual leave.

- Meal allowance & free motorbike parking

To be the best, sustainable, and most admired customer-centric omni-channel retailer