Expired
Top 3 reasons to join us
- Spa treatment weekly.
- Salary is commensurate.
- Training activity from Leader.
Job description
- Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores
- Collaborate with Customer Support Agent and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
- Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
- Work with technical managers and CS team leader when the additional support is needed
- Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.
Your skills and experience
- Minimum 1 years’ experience in common web languages: HTML, CSS, and JavaScript
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Knowledge in the open-source system and the eCommerce system is a plus.
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
- Driven, self-motivated, enthusiastic and with a “can-do” attitude
- Ability to work well under pressure and meet tight deadlines
- You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.
Why you'll love working here
- Salary is commensurate with your skills. Salary: Up to 800$ or negotiable
- Spa treatment weekly.
- Training activities from team leaders in technical support skills and a customer-centric mindset
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills
- Opportunity to be promoted to a higher position
- The candidate can also pitch the ability to have an impact on multiple parts of the business and grow with us
- Working time: 8:30 AM - 12:30 AM, 2:00 PM - 6:00 PM Monday to Friday
GemCommerce
View company
EMPOWERING ECOMMERCE EXPERIENCE
Company type
IT Product
Company size
51-150
employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT
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